Holiday Inn & Suites Joliet Southwest by IHG

Came in 11/28 to stay for one night and ended up stuck with the snow storm. Me being a current FOM for a Holiday Inn I am very pleased with my stay. The a.m. and p.m. agents were kind (same agents both days) and showed exceptional customer service. The breakfast selection was good also from the buffet and I enjoyed the eggrolls plus burger which were very yummy. Burger was cooked to perfection and is huge *chefs kiss*. The breakfast server and the bartender on the day of 11/29 were amazing also! My room was very clean and spacious with a comfortable bed. This was my first time in Joliet as I came from South Carolina to visit friends/family in IL/IN. This will be the location I always stay at when I am in Joliet visiting! The GM should be very proud of their team!

This hotel is new compared to most hotels in the area. I did not dine at the lobby restaurant but it looked very nice. The hotel had better amenities than most comparable properties and had a lovely firepit outside that could be enjoyed weather permitting. The pool, hot tub, and sauna seemed well maintained although the hot tub had some grime in it. Nothing a quick shower after returning to the room couldn't take care of.

Positive: The place was very clean and relaxing. It was perfect for our stay. The breakfast was hot and a variety of options. Fruit and bread section of fresh baked goodies. I will be staying again. Thank you for you hospitality! Negative: We got a handicap accessible room. The room was far from elevators. And no where to set in shower. But it was very clean.

This hotel combines luxury with outstanding hospitality. The room smelled fresh, the décor was modern yet warm, and the lighting created a relaxing ambiance. Every facility—from the pool to the lounge—was immaculate. I would return without hesitation.”

Quiet room. One headboard was cracked, and some of the wallpaper was peeling. The bathtub was a little slippery. The gym was clean and bigger than most hotel gyms. The elevator had a weird shiver but didn't crash so no real complaint. The hotel is centrally located and convenient. Not our first stay and probably won't be our last.