Holiday Inn Ocean City by IHG

Where do I even begin with this? The front desk people were extremely rude and unprofessional. Do people have any integrity anymore? The woman gave me such an attitude like I was bothering her when I arrived to check in. I guess she didn’t feel like doing her job. I should have known at that point how the stay was going to go. FYI, you have to pay $10 for parking in their own lot. It’s ridiculous it’s not included. Our room was HOT and just like other reviews mentioned, you can’t turn the thermostat below 65. I sleep with my house at 60. Even turning the heat off didn’t help. It was just hot in the room. Yes, they’re in the middle of renovations but it’s literally everywhere. Does anyone ever clean the pool by any chance? Didn’t look like it. Then, I called down to the front desk to ask wh

Stayed here last night. The air in the room only blows heat. We set it to 68 before bed and woke up in the middle of the night to it being 78 in the room and like a sauna. We opened the balcony door to cool the room and went back to sleep. We addressed with staff at checkout this morning along with a few additional issues: visibly dirty towel hanging in the bathroom and the toilet didn’t flush properly and it ran all night. I requested a discount due to the air issue and was offered $10. This is insulting. I was told it’s because I didn’t give them the chance to fix it. It was 3am, we had to be up early and we were exhausted. We saw a temporary fix so we could quickly go back to sleep and we took that route instead. Additionally, my husband is hvac certified and checked it out himself. The

I had a great experience checking in at the hotel. Audrey at the front desk was extremely nice and genuinely friendly, which made the whole process quick and pleasant. She greeted me warmly, answered all my questions, and made me feel welcome right away. Excellent customer service goes a long way, and she truly set a positive tone for my stay. The hotel itself is a little outdated but very clean. The location is great. Highly recommend!

The "pinesol" smell in the lobby was almost unbearable. We went into the bar for drinks and a bite to eat and the smell was in there, too. Not as intense but noticeably, enough. Additionally, we asked for an ADA room with a walk-in shower and received a room with a tub shower. However, the room was spacious and clean and we enjoyed our stay.

Positive: Location Negative: The rooms were recently renovated but still needs work. Holes and cracks in drywall. The sliding door in room was very hard to use. They also now are charging a parking fee per night of stay.