Holiday Inn Knoxville N - Merchant Drive by IHG

Decent hotel for a couple of nights. The room was clean. The bed was comfortable and it was fairly quiet even being right off the expressway. ||The staff was friendly and checkin easy. ||The area is not the best but the hotel did have security that kept an eye on the parking lot.

Positive: Very quiet, nice workout facility and friendly staff. Negative: Online said free breakfast but it was actually $4.99, which is still inexpensive.

This hotel is really lovely. It is very nicely set out and also has a bar. The room we had was very clean and the shower was very relaxing. The beds are comfortable. One thing I had never seen before was beds as high as theirs. It wasn’t just our room, All the friends we were with also had the same. I’m 5’ 1“ and had to struggle to get up onto the bed. It was higher than the top of my thigh. This isn’t a complaint just an observation.! We got a laugh out of it. Breakfast was ok, but not beautiful. I would defiantly stay here again. Everything else was excellent.

I went to another hotel that asked for a $200 cash deposit for being a Knox resident, even though it was due to the weather and my apartment not having hot water or working water pipes. When I headed to Holiday Inn, I was told there was a $50 deposit, which made me feel better. The front desk personnel, Savanah, was terrific and made us feel comfortable and confident about our decision to stay there. The next morning, Reina helped us with breakfast and made us feel at home. We will be using Holiday Inn again if any pipes are broken or there are home issues. Thank you for having a great staff!

Ever since I found out that I can come and enjoy breakfast for $5 without being an overnight guest, I have become a regular. I stop in a couple times a week to jumpstart my day. I LOVE the staff. Jebbi is always so nice and attentive. I now recommend all of my out of town guest to stay here. Thank you holiday inn