Embassy Suites by Hilton Knoxville West

I cannot say enough great things about this hotel. The front desk is courteous, helpful, and prompt with any needs. The wait staff at both the breakfast area and evening restaurant space is exceptional. We stayed twice on the way somewhere and on the way back. I was as remembered, greeted and cared for like I was family. If you have the privilege to meet Mort you will understand what an incredible human he is. If you stay, you must go to breakfast and talk with him. He has wonderful stories and a heart of gold. We are happy to know this is a halfway stop for a regular destination for us and we are very much looking forward to staying again! The pool, hot tub, and sauna are all the also exceedingly clean and a wonderful addition to our stay!

Stayed here for a night on my way through town. It is located in a nice part of town, and there appeared to be a lot of restaurants and businesses nearby. I was in a king suite on the top corner of the hotel. It was well appointed with a mini fridge, coffee maker, upgraded Crabtree and Evelyn bathroom amenities, and even had a goodie bag waiting. The bed was comfortable and I could watch TV from both the bed and the couch. There was a desk/table between the kitchen area and the couch. The bathroom was also large and spacious. The bar downstairs was small but nice. Breakfast in the morning was good as well. Omelette bar and a small hot food buffet. Would stay here again.

Positive: "" Negative: Breakfast area is unhygenic. I have seen flys. We couldn't even able to have anything for the breakfast.

We just had a wonderful stay at this hotel. Their Happy hour was a nice unexpected bonus. We stayed there for dinner and we were surprised with the exceptional taste of the salmon and grilled vegetables with rice offering by their chef Cleo. Our waitress Kala was very kind and attentive. Very friendly and welcoming staff. We will definitely be returning.

Stay: February 1, 2026 I had an excellent experience at Embassy Suites by Hilton Knoxville West—easily one of the best-run Embassy Suites I’ve stayed at. The breakfast was standout, with one of the better omelets I’ve had at any hotel in this category. The hotel feels very well managed and organized. While there were a few minor maintenance issues in the room, they didn’t detract from the overall experience. What really set this stay apart was the availability of multiple free EV chargers, which were all working and in good order—something that’s surprisingly rare at hotels these days and a major factor in my decision to stay here. The bar area is spacious and welcoming, and the staff were consistently friendly and professional. The property was kept very clean, and I appreciated seeing