Holiday Inn Express Washington DC N-Silver Spring by IHG

I had such a great experience staying here that I felt like I had to share. I first stayed at this hotel in the summer of 2025, and since then I’ve come back three more times. A huge reason for that is the staff. The front desk team is outstanding. Aaron is absolutely amazing. He is incredibly helpful, attentive, and professional every time I interact with him. He goes out of his way to make sure guests feel welcomed and taken care of, and you can tell he genuinely cares about customer experience. Faith is also wonderful. She is informative, efficient, and always ready to help with anything you need. She brings positive energy to the front desk, and it really makes a difference after a long day of travel. It’s rare to find a hotel where the staff consistently makes you feel this valued

Incident happened inside the hotel right when check in was supposed to happen. So we had to wait which is completely understandable. But the wait was over an hour and a half. The hotel staff was completely rude when I asked for them to unlock the bathroom to the point where I told her to calm down. And there’s one poor guy running the counter when there’s two computers available. Don’t know what the hell they are doing but incompetent as all hell.

Positive: Location is close to a lot in silver spring. Staff was largely nice, but ineffective. Negative: I booked a handicapped accessible room but was not given one. This was extremely important to my travel- so much so that I checked to make sure we had this several times before our check in. Despite all my attempts- we didn’t get it.

Overall a good option for a short stay, especially if you will be out most of the day. We stayed on the 3rd floor and the 4th floor was being remodeled, so there were noises during the day (but not at night). The free breakfast was great. Coffee was available all day and was really good. Laundry was $3 for washing and $2 for drying. Parking was $20/day.

Stayed here last October and thought the location was great. I walked from the heart of downtown Silver Spring without any real problem and I was even on one crutch at the time. Easy walk to nearby restaurants and Target as well just crossing the border into DC opposite direction. The staff was very friendly and I did partake in the breakfast spread which was exactly what you'd expect it to be. I appreciated the non-dairy milk options available. I would stay here again if for a short stay. The price was reasonable. Took off a star because I did book a single king room directly through their website but upon arrival was told those were sold out and given a double queen room instead. Didn't effect much for me in a practical way, but not sure why it happened. Also, you could hear everything