Holiday Inn Express & Suites Sandusky by IHG

Recent long motor trip that included stays at 8 pet friendly motels. This was the best. Nice large, clean room with all the amenities. Beds were comfortable. Breakfasts above average. Service was excellent. The grounds were large and nice for walking our dog. The room was convenient to the cedar point park. Only disadvantage was the drive from the highway, but the place was worth the circuitous route from our GPS. We would make it a point to stay here again if in Sandusky

Do not stay here. We had 6 people staying one night in a room with 2 queen beds and a pullout couch. 2 people to each bed. Check-in was supposed to be at 4. We arrived at 4:30 and were told our room was not ready yet, but we are free to come back and check-in no matter how late. No problem. We were at the park so didn’t get to the hotel until 12:30 at night. They gave us our keys and we get to our room and it was not cleaned at all. The sheets were a mess and one bed even had a slim Jim wrapper on it. I wish I was making this up. No problem though. We went and asked for a new room since this was not cleaned. They gave us a new room, but it was only 2 queen beds. We had 6 people this would not work so we asked for a different room either with a pullout couch or another 2 bed room, so everyo

The room was absolutely filthy. I had to scrub the tub before I could use it (yes, I carry cleaning supplies with me because this has been an issue with other hotels in the past). Found huge hairballs in the “clean” bed sheets. Corners of room haven’t been dusted or cleaned. Mirror was wiped with no integrity. The fire alarms went off in middle of the night, also, which woke up both of my kids and completely threw off their sleep. The hotel staff was nice, but unfortunately doesn’t make up for how much money I felt like was wasted on this experience.

Don’t stay here. Musty, moldy trash laden room totally unacceptable. No response from corporate, only IHG Points. We arrived on 09/04 and were put in the wrong room, which had a musty smell. The new room found that the room had a musty smell, but we turned the air down and left for evening. Upon return, the smell remained, but we were departing for Cedar Point early the next morning. Everyone woke up with itchy eyes/runny noses. After a long day, we returned and went to bed, still the mold smell. The next morning I woke up and alerted the front desk, they offered a 15% discount for one night since I hadn’t immediately alerted them to the issue. They have not applied this discount to date. I returned to the room and found that a pair of pants near the air conditioner were soaked at

Positive: The customer service at this hotel was impeccable! My family and I checked in late after a full day at Cedar Point. The guest service when checking in was extremely helpful and took time answering all of my questions. She was very cheerful and welcoming! Negative: ""