Holiday Inn Express & Suites Phenix City - Ft. Benning by IHG

HVAC did not work in room, temp stayed about 75 degrees, would not get colder. No heat in hallway, hallway was VERY cold. Not sure if renovations had something to do with this issue. No vending machines, no bottled water in property for purchase. There was a small concession area with soda, juice, energy drink, cold coffee type drinks, just no bottled water. Staff was not very helpful when asking about water for purchase. Breakfast was good, breakfast host was overly friendly. She spoke to every guest and called them out of they ignored her. She also sang at the top of her lungs while I. The kitchen prep area with the door open for all to hear. If you are not a morning person, this is very irritating.

This hotel really shows the southern hospitality like no other! The front desk ladies were AMAZING, accommodating, and always helpful. The housekeeping staff was upbeat and FUN. You can tell that they all really enjoy what they do. Then there is the Singing Breakfast lady - whom I ABSOLUTLY adored. She not only had a beautiful voice but also a refreshing personality. Overall - I give this hotel an A+ and will be back!

This place was awful. On the 3rd floor they were in the middle of renovations, so there was construction debris and a smell of chemicals in the hallway. Our room smelled terrible like a gym bag that was left in a hot room. The A/C must not have been working properly because it was muggy in our room. The bathroom door did not open more than halfway. We asked to be moved to another room, but we're told they were booked full. The next morning I told the attendant that we need to cancel our second night because we were not staying there again. They offered no help and simply told me to contact Hotels.com about a refund. Hotels.com has contacted them several times, and they refuse to answer for any kind of refund. There are plenty of other choices for hotels.

Customer service at this location is terrible! We’ve been members of the IHG group for over 10 years and have found that Holiday Inn Express is usually dependable. Had a booking issue and the clerk was extremely unhelpful. So tried to contact the manager and I get told over & over again by the desk clerks that she’s “unavailable” and that I should email her or leave a message. My email came back undeliverable, and her voicemail doesn’t receive messages!|Corporate was respectful and provided a case #, said someone would contact me within 48 hours - and yes! You guessed it! No one returned my call. Frustrating!

It was a great room and staff were wonderful. We hoped it was a better location for what we were wanting to do. The road coming in and out of the hotel is somewhat awkward. Room was clean and no issues at all with our stay.