Holiday Inn Express & Suites Oakland-Airport by IHG

We stayed here for 3 nights, It was not our first choice of stay but due to some conference in SFO, we could get this option only which turned out to be good though not great. Best things were clean room with all the basic requirements. Complimentary breakfast was good and that actually grabed our attention at the time of booking. Hotel gym, 24 hours coffee bar and mini shop facilities were great. What we didn't like was the deduction of $150 against incidental amount at the time of check in, we were not aware of this at the time of booking and they did not only keep this amount from our card while check in but also didn't release while check out, It was strange for us because they could easily keep that amount or portion of it in the name of any damage in their room or anything which the

I stayed here because I had an early flight out of OAK. The staff and interior were excellent and consistent with the Holiday Inn Express brand. The hotel shuttle was very reliable and prompt. It coordinated with early flights at OAK, which is becoming very rare nationally. The surrounding area doesn't have a lot around within walking distance, but the entire area surrounding OAK needs some urban renewal. Hotel areas in this area can skyrocket, but this would be my first choice if I fly in/out of this airport again.

Positive: "" Negative: When I checked out, additional Oakland city taxes were added to my bill. Parking was charged extra which I consider exploitation because no customer is going to come to the hotel walking, hence this is absurd. The front desk clerk was not helpful at all

Conveniently located close to the airport and have inexpensive shuttle services available. Staff is friendly and accommodating. Our shuttle driver Darius, was great! He was patient in picking us up, very communicative and got us safety to the airport.

Bad experience , unlike other Holiday Inn hotels this hotel doesn`t show parking price at front of their website until you book a room, we called lots of times to ask for supervisor and they always said they'll return a phone call and they never return, I requested a dispute with my credit card and they couldn`t get a hold of a supervisor neither. Not recommended.