Holiday Inn Express & Suites New Bern - Medical Park by IHG

Koe went above and beyond! We had a special accommodations needs, Koe went above and beyond to make sure we were comfortable. We appreciate how he stayed 30 mins past his schedule shift just to make sure we were comfortable. No matter how many much time it took he handled to situation with grace and care. This level of customer service is extremely rare. Especially at a Holiday inn express! Koe could easily work at a Ritz Carlton or another high end hotel. Thank you Koe for your outstanding service! ⭐⭐⭐⭐⭐ Note the rooms are nice and the other staff are too! The reason for the review though is because of Koe.

Ms. Lulu, represented, and reflected what type of service, one would expects from a hotel. She truly went above and beyond to ensure my needs were met. The check in process was seamless, thanks to her friendly and welcoming demeanor. Ms. Lulu, deserves her kudos. Thank you Holiday Inn Express Ms. Chau Exceeded expectations, went the extra mile providing exceptional service. Ms Chau is an outstanding leader who transcends her job description, and truly deserves her kudos. Mr. Danh Your attentiveness is truly commendable. I admire your positive attitude and work ethic. You truly deserve your kudos. Thank you Holiday Inn Express

Navy Veteran Review⚓️: - Danh and Lu Lu did an awesome job during my registration and check-in process. I was able to get a government/military discount on my room and I paid the extra fee for early check-in which was convenient for me. Some other hotels in the area do not offer early check-in for government personnel. - All gym equipment works and the dumbbells are awesome. Enough space for 7-10 people if needed. There is a TV in the gym that has cable and YouTube access. - The managers are awesome 👍 This hotel is well managed and properly clean. 10/10 🌟 Gym ✅ Breakfast ✅ Snacks ✅ Rooms ♥️ Hallways 😁 Pool ☺️ Parking 👍 Customer Service 🫡

The place is very clean and in a safe area. The staff is very friendly. Breakfast was FULL with eggs, sausage, potatoes, pancakes along with the basic fruits, yogurt and bread/muffin items. Many beverages: milk, juices and coffee/tea. We had a small issue about 9pm but a maintenence person was on site and at our room within 5 minutes. The beds are comfortable. I thought the pillows were too big/ puffy but my husband liked them.

My family booked 3 rooms here and the hotel, including rooms were very clean. The staff was very welcoming, especially Koe and Danh who helped with checkin and any other needs that came up. Danh even came out and offered to help my dad with our luggage. The hospitality was much appreciated!