Holiday Inn Express & Suites Muncie Northwest, an IHG Hotel

We had a wonderful stay at this hotel. From the moment we arrived, everything was easy to find and well organized. Kishan, especially the assistant general manager, truly made our stay exceptional. He personally helped with check-in, ensured our room met all expectations, and went above and beyond to make sure everything was up to standard. Whenever we had a question or needed assistance, he handled it promptly and professionally. His friendly attitude, attention to detail, and dedication to guest satisfaction did not go unnoticed. It’s clear he genuinely cares about providing a great experience. We would happily return and highly recommend this hotel to others.

Stayed here while attending the John Mulaney comedy show at Ball State. Everything was perfect from check in with desk clerk Lesia, to room comfort and cleanliness, to the really very good breakfast Monday morning before checkout. At check in with Lesia, she was very friendly, welcoming, and cheerful. Something we did always see at some hotels. Give her a thank you from us. The lady servicing breakfast was cheerful and friendly as well. Both people are a plus for the hotel

Every year we go to a hotel for both of my kiddos birthdays. Usually we go to a noblesville hotel. This year I’d really thought long and hard about trying a different hotel and I’m so so glad I made that leap. We had a very smooth check In. We got in our room everything was clean and spacious. I’ve very particular about cleanliness so it definitely meet my expectations. We immediately went to the pool. Everything was clean and the chlorine didn’t hit you in the face as soon as you went in the door. My kiddos spent 80 perfect of their time in the pool. We went down to breakfast and everything was fresh. Very very good breakfast. Overall we had an incredible time. However it takes more than just cleanliness and good breakfast to make a great experience at a hotel. If I could give the establi

A very pleasant experience. We were welcomed by a nice staff. She even offered us a couple bottles of water. The room was spacious and comfortable. The bed was nice and firm. We got a good night's sleep.

I had an absolutely wonderful stay at this hotel, and a big part of that was thanks to the incredible staff. The AGM Kishan went above and beyond to make sure everything ran smoothly and that guests felt genuinely welcomed. He was young but definitely deserves his position at the hotel! I will be back and recommend everyone else to come here.