Holiday Inn Express & Suites Dayton SW - University Area by IHG

This hotel has truly been my home away from home. As a traveling healthcare worker, safety and flexibility are very important to me, and the staff at this location have been incredibly accommodating to my needs. Breakfast is always amazing, the staff are consistently kind and professional, and the pricing is very reasonable. A special thank you to all the staff who stayed at the hotel throughout the entire snowstorm weekend to ensure guests received the best possible service. Your sacrifices, dedication, and passion do not go unnoticed, and I am truly grateful.

Positive: The staff was the best part of our stay. Every staff member we encountered was very courteous, friendly & helpful. Breakfast was great! Many options to choose from & set up is impressive. Nice fitness room. Nicely decorated hotel. Nice room & comfy beds Negative: Minor things like a hole in the window shade & a couple of small stains on hotel room carpet. Cleaning/maid service was good except one day (ex: didn't replenish toilet paper, etc...). The pool was not clean (water looked murky) & no one seemed to use it.

I have stayed at this hotel about 20 times over the last three years—every time it is an enjoyable and pleasant experience. The staff are very friendly and welcoming. My most recent visit that happened to be during the University of Dayton’s graduation last weekend was so comforting—the hotel had decorations up for the occasion, and John who was working the front desk was very accommodating and affable. My room was very clean as always, and the complimentary breakfast is an excellent touch. Well done Holiday Inn Express! I like to call this my comfort zone, like comfort food—always a great stay!!! Thank you!

I had an exceptional stay at this Holiday Inn Express, and I want to specifically highlight Amy from the day staff and John from the night staff for their truly outstanding hospitality. Amy deserves special recognition. I had a difficult check-in, and she handled it with incredible patience, professionalism, and kindness. She went above and beyond to make sure everything was resolved smoothly, never once making me feel rushed or like an inconvenience. Her knowledge, calm demeanor, and genuine care completely turned what could have been a stressful experience into a positive one. Amy is exactly the kind of front desk agent every hotel hopes to have. John on the night shift was equally impressive—welcoming, attentive, and very knowledgeable. He made sure everything I needed was taken care of

Staff was very friendly. The lobby was decorated for Valentine's Day. Breakfast was delicious. The biscuits were fluffy and great with the sausage gravy. As for the room... It was rough! Something all over the ceiling. I couldn't tell if it was nicks from moving furniture or dead bugs or possibly ( sorry for this) boogers. Several stains on the carpet, walls, on the doors and window blind. Found a water cup under the heater/ air conditioner. At least the room was quiet and the bed was comfortable. I should of took pictures but I really didn't want to zoom in on them.