Holiday Inn Express & Suites Crestview South I-10 by IHG

We stayed here for 6 nights as a family of four, and it was an amazing experience from start to finish. Customer service was exceptional — every employee we interacted with was friendly, welcoming, and genuinely helpful. The hotel was very clean, the kids loved the pool, and the breakfast was delicious each morning. The location was perfect for us, as we were in town visiting family for a military retirement. We felt comfortable, cared for, and right at home during our stay. Highly recommend!

The hotel was attractive but it was the little things. The area rugs near front entrance and elevators were dirty, and not by one day. The light fixtures in the room were rusty. The door slammed every time you used it. It was as if the door was too big for the frame. Staff was friendly but unless they make a better effort in the little things, we won't be back.

It was so easy to book a room online late night at this location! The Hotel and room were extremely clean and modern. We love that they provided free breakfast with your stay. Check in was a breeze, the beds & pillows were comfortable! And we were happy with how many outlets the room had for charging lots of devices! The hallway were uber quiet, no noise or partying! The location is tucked away from the busy traffic noise but close to so many different food options, theres a Cracker Barrel 2 doors down! This was a great and relaxing stay for our family!

Our stay at the hotel was okay overall. The included breakfast was great, and the service was excellent. However, the property seems to be showing its age, and unfortunately we found four small roaches the first night and two more the next day, which was very disappointing. Aside from that issue, everything else was good.

Upon arrival had to wait 5 minutes for the person working front desk to come out from the back to check in. Entered room and was checking the bathroom and all the floor tiles were loose, making horrible loud noises when you stepped on them. Called front desk. She advised she would tell maintenance in the morning and did not offer to move us hanging up on me. Floor/ carpet was sticky. In the morning observed several cockroaches running on walls when turned the lights on. When we left there was Noone at the front desk conveniently to complain too. This was the worst stay we've ever had at a holiday in express! Totally unsatisfied!