Holiday Inn Express & Suites Augusta W - Grovetown by IHG

I am a very frequent traveler and I must say the best scenario is to have good staff, warm welcome, clean hotel, clean environment, good value, great location and easy access with a comfortable and friendly atmosphere. This place has it! Solid and very attention to detail in many areas where a frequent traveler can be sure of that home away from home temporary stay. I must commend the team Christian, good management great leadership front desk who I encountered, Tobias, Inese ( she is the truth) She took the time to ensure everything was going to get processed, checked me in and after the fact made sure I had my " green points" Kudos to Inese, thank you to Adriana, Jamie and a special thank you to the room " inspector" Destiny who graciously made an effort to ensure my room was re

We had a wonderful stay here and loved the complimentary breakfast. Tobias was very helpful and we loved Kristen too. I booked for 1 night but my son in the Army was able to get extra time/weekend pass so asked for 2 more nights. The pool was nice and room was nice we had the 2 queen bed suite. Grovetown is a safe nice new town. Every store and places to eat are right there. My daughter loved Starbucks next door and my son Smoothie King. If in the area I would definataly stay here again. Great job with this hotel. Clean and pleasant, friendly, helpful staff

Room was nice, had a handicap accessible room for my wife, room was very spacious. Room was extremely clean by Destiny. Pillows were fluffy and the bed was comfortable. Didn't get the breakfast due to early checkout but the coffee was great and fresh. They had the machine that grinds the beans when you ordered your cup. The star was Kristen, she's as pleasant and friendly and vibrant on the phone as she is in person. A lot of Gems working at this place, keep up the good work!

If you want peace from the traffic. This is your go to. Ive been coming here for some years now and i don't plan on going elsewhere. Bedding is comfortable. Nice size tv. The staff here are wonderful as well. Their names are Cece and Tobias and Inez. They ALWAYS welcome me with smiles on their “busiest “ days and give me rooms that match my needs. My only complaint is when i got off one night around 4am. I came to ask a night staff named Katrina if she could extend my stay. Honestly her body language gave off attitude and irritated. I signed my papers and she took them out my hand fast. And typing on a calculator to get the cost of everything before it being authorized. Im a loyal diamond elite customer here and one thing i hate is rudeness when its not given. But other than that. The plac

Upon check-in, Tobias was absolutely wonderful—friendly, helpful, and professional. However, my experience with the person handling the audits and payment left a lot to be desired. My card, which had plenty of funds available, was apparently “declined” due to what I assume was a system issue. Instead of calling me to resolve the matter, they waited until I arrived late at night to tell me my room wasn’t secured. Thankfully, Tobias reassured me that a room was available; otherwise, I would’ve been scrambling for accommodations on Labor Day weekend, while visiting my sick mother. As for the hotel itself, the rooms were decent, but for a newer property, the peeling desk corner gave the impression of cheap furniture quality. The TV was also underwhelming—you can’t adjust the brightness, set a