Best Western Augusta West

The room had a distinct unpleasant smell, like dirty mop water. The door into the room was out of line and required effort to open and close it. The light switch at the door was broken and had to be wiggled to turn the light off and on. The biscuits and gravy were inedible—tasted like they had been in the pan for a couple of days, they had great coffee and the bed was comfortable. They gave me a toothbrush because I had forgotten mine and the staff were all very nice and helpful. I wouldn’t stay here again.

Positive: The entire stay was really great. Definitely recommend Negative: If I had to nitpick the TV service wasn’t the best, but for us that was more of an oh well than a dealbreaker

We have stayed at this BW several times and have always been pleased. It is an older property but has been well maintained…the grounds are neat and tidy, the parking lot clean, etc. The front desk staff, both evening and morning, were very helpful and accommodating. Our room was clean and the bed super comfy…nothing not to like at this BW. Is it fancy? No, but it’s clean and comfortable.

Service was wonderful, everything clean in rooms, staff amazing and great breakfast. I really recommend it. Out if the way, easy to get to and quiet.

Convenient location and very friendly staff. I stayed here for business (company booked the room) for one day. Room was spacious and comfortable with great AC. TV worked good, bed was comfortable, shower was superb. However, after waking up, I slowly started to notice bug bites all over myself. After seeing other reviews of other guests sharing similar experiences, I will be very hesitant to return when I'm in the area again... I'd suggest having an exterminator look over the place and spray if needed.