Fairfield by Marriott Inn & Suites Grovetown

Housekeeping or someone on staff stole my personal item. I originally planned to stay at this hotel for 11 days but was forced to shorten my stay after a personal item disappeared from my room under circumstances strongly suggesting staff involvement. I checked in on Monday and placed a personal item inside the nightstand slot. This property performs housekeeping service every other day. On Tuesday, housekeeping did not enter the room, and the item remained exactly where I left it. On Wednesday, housekeeping serviced the room. After returning later that day, both the item and its charger — which had been stored in separate locations — were missing. I immediately reported the situation to the front desk and informed staff that I would be filing a police report. The responding police offi

This hotel is a newer property and I was excited to try it while traveling to the Augusta area. The air conditioning turns off when you’re not in the room and the hotel has general humidity control issues. Our first room was infested in black mold under the sink in the bathroom. We moved rooms and stayed 2 nights. The gym at this hotel is really nice with all new equipment. The lobby is nice also. Breakfast was okay. Hopefully the hotel can get their air quality issues under control because otherwise it would be a nice property.

Positive: The pleasant welcoming of the staff also the room was very clean and orderly. Negative: N/A

Disappointing Customer Service & Inconsistent Policies (Grovetown Location) I had an extremely frustrating experience at the Fairfield by Marriott in Grovetown, and I just left due to poor customer service and inconsistent policies. I stayed at this exact same location just three weeks ago, and they accepted the authorization form without any issues. This time, however, they suddenly refused it. We have used this same authorization form for years, in different states and at multiple locations, and have never had an issue. No hotel has ever required me to print an authorization form. An emailed form is standard practice and completely valid. Even more frustrating, they rejected it simply because it was a photo of the form, despite it containing all the same information. There was no flex

Stayed here before and its a nice new hotel. I booked a regular king and they gave me a handicap room. Apparently it was the "last king room." "Since I booked a 3rd party website they couldnt change my room" Unfortunately, I never experienced this situation before. Last time this happened at another hotel they fixed my problem quick and easy. Not even a manager had the authority to give me better customer service. I was only able resolve this issue by booking another room and was charged for an additional room. Zero stars, better yet negative 1. Hopefully the policy changes or I can get a refund on my room. Otherwise I wont be back. I wish I never came here.