Holiday Inn Express & Suites Anchorage - Midtown by IHG

Yes, it is a brand new and beautiful hotel, but I’ve stayed in every single hotel in Anchorage three starring above and I have to say that I have never had service the level. I’ve had here on top of everything else. Kyree, The Front Desk agent, greeted me as I pulled up with my truck, Introduced herself, welcomed me in and said She would be To help me with anything I needed. I then booked myself a room, not realizing that the room I booked did not have a bathtub, which I need because of my back. So, when I got up there I called the front desk and she happily searched for a room with a bathtub and then Wes, who also works here, personally came up to the third floor as I had a lot of bags for the trade show I’m doing, and handed me the keys to the new room so I didn’t have to come back down

This is a nice, clean and new hotel that is well appointed for its class. I called about 10 minutes before arriving to inquire if they had availability for a walk in(my previous hotel was bad, so I walked out and was looking for new accommodation). The agent, Kyree, was very friendly and helpful. She sent the airport shuttle to pick us up from our original hotel while I was booking through the app to use a special rate code. By the time I arrived, she had me checked in, keys ready, with a smile on her face. It was the warmest and most genuine hospitality I have ever received in Anchorage. If you are looking for a good quality stay, this is the place. To the hotel management team, PLEASE recognize Kyree’s efforts, she was excellent!

Nice hotel with comfortable beds and good pillows. The rooms were new and nice however the shower doors were crooked so they wouldn't stay closed which made a mess of the bathroom. As of Feb 5 26 the pool is not completed which was a major reason we booked 4 nights here so we were disappointed that was not mentioned online as it claims there's a pool, especially for such a high price ($180/n) in the off season. None of the rooms have bath tubs either. Free laundry but went to retrieve my washing and another guest had stopped the washer mid cycle and dumped my soaking wet clothes on the floor so they could use it despite there being cameras in the laundry room. Management offered points on our rewards and were very apologetic over this but if you do laundry here make sure you don't leave i

1000% recommend this hotel, absolutely wonderful stay. I was just staying the day in Anchorage as I continued to travel. However the staff is what makes this place wonderful, Lillian at the front desk especially! I asked if it was okay to stay in the room an extra hour, she said she’d give me two so I’m not rushed getting to the airport. Then I was waiting for the shuttle and I heard her on the radio, probably 5 times “how far out are you, need you back asap”. I had plenty of time, but just a wonderful all around staff. Room was fantastic, breakfast even better. Didn’t use the pool, and saw a moose on my way to the airport. Stayed at over 100 IHGs around the US and this one is raising the bar

It was sad to lose the Spenard location, but this new and improved HIE is a worthy successor! Quiet and clean, and within easy access to stores and restaurants. Staff is friendly and helpful as well. Would happily come back on my next trip in!