Holiday Inn Express & Suites Alpine Southeast by IHG

Excellent choice for excursions to Big Bend. Although they were doing renovation, this was not an inconvenience at all. The room was nice, roomy and clean. The room attendant cleaned up daily which was nice. They served a delicious breakfast daily with plenty of options. I would stay here again in the future!

RECOMMEND YOU AVOID. We've stayed here before and our stays have been fine. However, I'd recommend you avoid this HIE until their renovations are completely done - given the pace, it could be a number of months. The lobby was gutted when we got there (tiling started during our stay and was incomplete when we left) and the 3rd floor was essentially gutted - and rooms were being upgraded. However, it has a long way to go and 1st and 2nd floors hadn't been started. We made our reservations 6 months prior to arrival - with no knowledge of the renovations - and we were not notified at any time during the interim. Not good form for IHG / HIE. I made my reservation on the IHG website on 20 Jul 2025 - for a 17-23 Feb 26 stay; as expected - prices were higher than normal due to Cowboy Poetry

The self-service laundry as well as the great reviews is why I chose this location. The front desk staff we interacted with was courteous, friendly, and very helpful. Our two different rooms were very clean. The beds are on the firm side. The breakfast room was cozy and had very nice options. I would definitely look for this hotel when traveling back to the Big Bend area.

I was unable to use my reservation due to conflicting and undisclosed check-in limitations. The booking indicated that the stay was valid from 3:00 PM check-in until 11:00 AM the following day. Based on this, I reasonably understood that if the room was paid for within that time period, I would be permitted to arrive later in the night. Prior to arrival, I contacted the hotel directly to confirm the latest possible check-in time. I spoke with Iliana at approximately 3:06 PM and was informed that I had to arrive no later than 2:00 AM because their system “resets,” and they would refuse check-in after that time. To be clear, I never stated that I would arrive at 3:00 AM. I was referencing the published 3:00 PM start of the stay. If a guest has already paid for the room for that night, an

The hotel first floor is a construction zone. They really should not be in operation if the main entrance can’t even be accessed and there is dust everywhere. There was no lobby to speak with anyone regarding issues. The elevator was not in operation due to the construction. Hotel never apologized for the inconvenience nor offered anything (no drinks, points). On checkout day housekeeping knocked twice at 9am and 11am well before the 12pm checkout. I’ve never had housekeeping try to come in 3 hours before check out. The blinds in the room were broken and would not open. Breakfast was the only good thing and they had set it up in the meeting room. The rooms are large and clean but overall not very pleased with the stay