Hilton Garden Inn New York/Staten Island

Me and my wife booked a day here for Valentine's Day, we intended for a simple little relaxing night. The hotel has gone massively downhill from the last time I stayed here. The room had a crappy little TV that was basically static for half the night. It had no ability for streaming, only cable which barely worked, or you can rent a movie for $25. The room service at some point was changed to be connected to Lorenzo's, which is a good restaurant, but when you're trying to just order room service you don't want to have to spend $100 on two burgers and two lava cakes, And those were the cheap options. The menu is far too upscale for basic room service. In the morning the breakfast buffet was mediocre, which is not what you're hoping to say when you spend $200 for a night, and the breakfast b

Positive: I liked the staff Negative: I stayed for 2 nights no one came to clean the room - replace coffee or leave new towels

We were pleasantly surprised by the Hilton Garden Inn on Staten Island. The room was clean and roomy. The service was great and the Italian Restaurant was top notch! The food was excellent and the music in the dining room made dinner so pleasant. The owners walked around the dining room both nights making diners feel right at home.

I had a great stay at this hotel. The room was clean, comfortable, and well maintained, and the staff was friendly throughout my visit. I especially want to recognize the housekeeper, Elsa. She was amazing. She was kind, professional, and went above and beyond to make sure everything was perfect. Her attention to detail really made a difference and made my stay feel extra comfortable. I truly appreciate her excellent service.

I stayed this past week for 3 nights and will be staying often throughout Jan, Feb and March. I travel often and stay in hotels almost every week thru the year. I am familiar with Hilton Garden Inns, it is typically my "go to" because they have an onsite restaurant/bar. Everyone at this location was friendly and attentive. I ate at the restaurant, and the staff were quick and friendly and the restaurant atmosphere felt elegant and inviting. I had dinner 3 nights and every meal was delicious. The hotel lobby and common areas were clean and still had Christmas decorations, which I thought was really great! Overall, the room, gym, restaurant, and lobby were clean, inviting and made me feel comfortable during my stay.