Hilton Garden Inn Hershey

Huge thank you to Alyssa at the front desk. She handled two separate room issues with patience and kindness and ultimately got us into a third room that’s perfect. She remained calm, helpful, and genuinely pleasant throughout the entire process. Excellent customer service.

I cannot say enough about the incredible hospitality at Hilton Garden Inn, especially from Vicky, Amanda, and Sheina. From the moment we checked in, Ms. Vicky was absolutely amazing. Traveling with kids can be a lot, and she immediately made us feel welcome by directing my children to the hot chocolate, coffee, and tea bar, plus popcorn, cookies, and even coloring pages. It was such a thoughtful touch and truly made my kids’ day. After our interaction with Ms. Vicky, my 8-year-old son looked at me and said, “This hotel deserves 5 stars for their hospitality.” And honestly, he was absolutely right. On top of that, I had overstretched my Achilles tendon and was in a great deal of pain. Despite my limited mobility, I still wanted to grab a salad, and Amanda didn’t hesitate for a second to hel

Second vist with family due to a family member hospitalized at Hershy Medical. ||Good things |The service is excellent, especially the front desk staff who went out of their way for us. We got connecting rooms and a medical rate without having to ask. |Rooms are a good size and a decently sized bathroom. Closet space is good for a longer stay. |Rooms are quiet |Aircon is efficient and not excessively loud |Mattress appeared brand new and was very comfortable|Good amount of towels in the bathroom for multiple people |Easy parking. |Public space needs new carpet but is otherwise in nice shape. Popcorn and cookies were lovely touches. The space is comfortable to hang out in|Decent gym |Nightlight in the bathroom is also a nice touch ||Needs improvement |The pillows were not good. Very soft an

Positive: "" Negative: The room was very dirty, the comforter was dirty and clearly used, and there were pubes in the sheets. The carpets were stained and the overall room cleanliness was bad. For the price, there are much better hotels in the area.

The customer service was excellent. The front desk staff, the housekeeping staff, and reservation stuff were all stellar. The hotel, however, was gross. When we first arrived, we had a room on the first floor. There was a strong musty smell. It was so bad, we couldn’t stay in the room. When I went to the front desk to ask for another room, the customer service representative was very nice and set us up in a room on the second floor. It smelled better until the air freshener wore off. The room smelled like corn chips and stale cigarettes. The rugs in the hallway were stained. The decor was dated. I could have stayed in a nicer place for the amount of money spent here.