Hilton Garden Inn Fort Myers

Positive: The Staff is amazingly friendly and helpful. The hotel is well maintained. Negative: The pillows are garbage ( looks good but head goes thru to the mattress ) and for a hotel your sleep is most important along with cleanliness

I’m leaving this reviews mid-stay, I haven’t checked out yet but I’m very satisfied with the level of service with my stay so far. From checking in, breakfast, lounge area, to waiting in the lobby for my food delivery, everyone here is professional, super nice and very helpful. Walking through the lobby with my take out food, I was asked by a lovely lady, Mia if I needed any utensil or napkins. They truly make you feel welcomed. The breakfast buffet was pretty good, but the service was excellent! This kind lady made sure everyone was happy and had everything they needed. I highly recommend staying here. Rooms are clean, comfortable bed and most important for me, cool AC! :)

It took 45 minutes to make this reservation with a person who is NOT at your location. She claimed to have called the front desk and confirmed everything I asked for. This was a very important weekend that was ruined by your incompetence of the reservation desk, front desk, and manager. I asked for a first floor room facing parking. My husband is handicapped and needs to be on ground level. We also needed to see our show car for this trip, and usually park right outside of our room when we travel. I was given room 112. There was no way for me to see my car from this room. We were then moved to the third floor, we could see our car way out over the pool, but again, it was on the third floor. THE RESPONSE WHEN I FIRST CALLED SHOULD HAVE BEEN, "NO WE DO NOT HAVE ANY ROOM THAT FITS YOUR NEEDS"

Excellent Hotel - Great Service and the housekeeping staff is fantastic. Everyone is so polite and every one of the housekeepers said good morning. Thank you for the great service ❤️

My church group of 41 stayed at this hotel for 4 days in January while we visited Fort Myers for a fun vacation. It was spotless, the buffet breakfast and the beds were wonderful. I don't think I've ever slept between such white and soft sheets as those in our room. The last morning we were there I lost my phone. Ms. Stockford, the Director of Sales helped my friend and I look for it and assured me when we had to leave that if they found it, they would mail it to me. Shortly after we left she called my friend and said they had found it and she was bringing it to me where we had stopped. I told her she didn't have to do that and she said not to worry, that it wasn't far. There aren't many companies that would do that and I was so thankful. I will be staying only there next time I visit For