Hilton Garden Inn Bristol

Dingy, dirty rooms. Did not honor my Hilton rewards. Had to change rooms bc the first one had not been cleaned. Customer service was poor. Area around it is nice. Parks are beautiful, but I will not be staying here on my way back.

Positive: "" Negative: There was a musty smell in the bathroom possible due to mold on the mirror and lip of the shower.

I'm giving this Hilton Garden Inn 5 stars. The rooms smelled really clean. It was in a good and private location, but most of all—the water actually got hot. Almost every Hilton I've gone to the water has been like warm or barely warmer than Luke warm. I'm cold natured so a luke warm shower feels cold to me. If you like hot water with your hotel room, this place is for you. I didn't realize that breakfast was not included, but we are there. It was about $46 for me and my 3 kids. I did not eat the breakfast at the Garden Inn after that. It wasn't a horrible breakfast, but I did think Waffle House would have been better. The staff overall were amazing and the morning attendant was too. If you are travelling and stopping in Bristol, this is a really great Hilton.

We stopped here while on a road trip. We'd actually visited a couple of years prior & had a good stay, so we felt confident staying again. The young lady who was the front desk clerk at check-in was just delightful (checked in on 12/12 around 5:50 p.m.). We were able to get a pet-friendly room ($75 non-refundable pet fee) & were informed that breakfast was served from 6-10 a.m. the next morning. The room was very quiet--no gap under the door for light to shine through, which was nice. It stayed a little cool in spite of increasing the heat on the thermostat. The beds were uncomfortably firm & left my lower back aching the next morning. We were exhausted from our drive, so we slept until we felt we'd be safe for the next long leg of our road trip but would still give us enough ti

This is a decent Hilton Garden Inn, nothing special, just ordinary. It’s right off I-81 which is convenient. We found the rooms clean and comfortable. The pool is small but gets the job done. There is a decent little shop with food and drink options in the lobby. A bar in the lobby also serves food pretty late, I believe until 10:00 p.m. nightly.