Heritage House Inn

Booked direct on Choice website and it was a bit confusing with the Comfort Inn location and connection. I thought I had read to go to the Comfort inn to check-in but they directed me to their back building. |Check in was fine and room was on the 2nd floor in a different building (no elevator). The room appeared clean and basic amenities (no conditioner tho). There was no closet but an open space where there would normally be one – no hangers or rod either. Bathroom light is very dim – glad I brought a travel makeup mirror. No iron (I found a clothes steamer if you know how to use), no bible, notepads, pens etc. The wall lights they have next to the bed are way too high. One must get out of bed to reach up to turn off/on. Liked the pull-down blind that was also a Cape Cod picture.

Room 305 was so nice It had a mini kitchen all set up. I really enjoyed my stay at Heritage House Carly and Kyle were amazing. Definitely will be coming back here. The breakfast was pretty good too.

Positive: Newly painted, new floors (no carpet), new bathroom, all fresh and clean! Nice hot and cold breakfast and two pools in Comfort Inn across the parking lot. On side street, off Main St/Rte 28. Negative: Maybe so newly done that there was not a closet pole (yet) or towel racks for hanging towels (cute towel “cage” with plenty of fresh towels and washcloths :)

Such a cute boutique Cape Cod getaway!! Even during renovations, everything felt clean, quiet, and thoughtfully managed. Can’t wait to come back once the full renovation is complete. This is going to be a standout hotel in Hyannis! Close to all dining spots and the ferries as well, hidden gem!

We were told since the first day that the cleaning consists of : cleaning the bathroom, doing the beds and vacuuming the floor. Nothing was done but the beds. We complained three times and the first time was said to me that it wasn’t okay and they will notify the cleaning lady. But nothing was done that day either. The other complaints we were laughed at and not taken seriously. They were arrogant and didn’t want to do anything and would tell all the time the manager is not here but will be notified. They never notify their manager and I never received his call. They were gaslighting me and laughing at our faces and told me that they didn’t have the time for this. It was simply disgraceful. We will never go back there for the horrible customer service. I have never felt humiliated like thi