Hampton Inn & Suites Rome

This stay revealed a stark contrast between genuinely kind frontline staff and deeply problematic management, resulting in an experience that felt unnecessarily adversarial and distressing. From check-in onward, reasonable requests were consistently dismissed. One side of the hotel sits directly on a loud, busy street, and despite requesting a quieter room at booking and again at check-in, no accommodation was offered and no effort was made to explore alternatives. The overall message was simply “no,” without problem-solving or escalation. During Angela’s night shifts, multiple basic requests for room assistance were denied. When we requested housekeeping help after a spill, we were handed a broom and expected to clean the room ourselves. On another occasion, additional pillows were prov

Can't say enough about how nice the staff was during our stay. Misty was working the check-in desk, and she went above and beyond to be helpful. She told us about the free downtown shuttle and provided advise on where to eat. She was very friendly and very nice to our grandkids. Additionally, the breakfast staff the next morning was very friendly, nice and helpful. We stayed the night of November 29th, 2025. Wish we had stayed longer.

Stayed here for one night and everything was great. Room was spacious and clean. Breakfast was good. Location was close to venue we were going too. Would stay here again if in the area.

Located behind a steak and shake close to downtown Rome. It was clean and provided a good nights sleep. We used the pull out couch too. The breakfast is really good.

172/night, nice room however, I’m 25 mins away from what I came to the area for. This was the only place with an indoor pool otherwise I could have gotten a hotel closer and probably 100 cheaper… Well it’s January and even though I called to make sure there was a pool and was told there was but it wasn’t heated, I at least assumed the pool room would be warm considering the same hotel in Matthew’s nc is, wrong -.- to say I’m disappointed is an understatement