Hampton Inn & Suites Denton

The hotel room was nice. It could have used a sitting area, but otherwise was great. On the surface. The beds were some of the worst I've ever experienced. Two different people could not sleep because of how horribly uncomfortable and hard they were. The pillows weren't great either, but they were manageable. The beds were not. The front desk was not helpful. Two different people basically ignored our complaints. They said all the beds were the same. "Sorry." The maids didn't speak a lick of English so we couldn't ask for extra blankets to try to pad the beds with. They could have offered another room, but didn't. The breakfast was good. The room was next to the elevators and the maids closet so it was loud, but I could have looked past that too had the beds not been so bad. I will not sta

The hotel has recently gone through a complete renovation. It is absolutely stunning when you walk into the foyer. The rooms are exceptional. There is two drawbacks, the toilet sit in a little alcove that is very tight especially if you are a taller or heavier person. It is also a very small toilet. Which works for me because I'm barely barely 5 ft tall. However the towel bars are above the toilet with sit very high, which made it difficult for me to get the towels down to be able to bathe with. I was able to reach the hand towels easily however accessing the larger bath towels warrant issue for me. I nearly had to stand on the toilet in order to retrieve them. Other than that I would definitely give this particular Hotel a five-star rating. If you are in need of a hotel that is reasonably

Positive: The bed was very comfortable and the room was laid out well. It was very clean in all areas. Negative: There were a few little things, like the elevator was out of service the first day and we had to carry everything up 3 flights of warm stairs. There was never tea in the breakfast area. Our drain was clogged in the tub.

Hilton Brand is our favorite brand hotel. Visiting Denton on a couple of occasions and styed at thishotel. First, the customer service was not that great. They charged the card for your room before you get there, even if you requested that you would pay at check-in. They say that it is standard but that is only because they are independently owned. I was disappointed to say the least.

I’ve been at this Hampton in Denton TX for 3 weeks and Vinit at the front desk has exceeded my expectations regarding customer service and professionalism. He greets me as Mr Mueller each time he sees me and that personal touch goes along way. Go see Vinit in Denton the future owner of hotels in the near future ! Keep up the great work !