Hampton Inn & Suites by Hilton Tomball Houston NW

The new room designs are terrible. I had a king room that usually comes with a long desk/table in the middle of the room. That has been replaced with a small round table that is unstable and prevents you from having everything you need to conduct business right in front of you. The chair it comes with is rigid and uncomfortable. This remodel is nothing more than having a modern look for updated pictures on the website. If you’re here for business or plan to relax in your room then this hotel isn’t for you. There are better options all around and I would highly recommend going somewhere else. Even a Motel 6 comes with a desk. Also every time I opened my room, the door would rub the frame causing a loud metal pop when I entered the room. As a diamond member and someone who frequently comes t

The room and breakfast were fine. I do take issue with the hotel honoring an agreement to provide shuttle service. The hotel agreed to provide shuttle service for a wedding if enough rooms were booked. We had several family members attempt to book rooms and were told the rooms were already sold out, however a couple of us called closer to event time and were able to get rooms. Was the hotel not wanting to honor the commitment to provide shuttle service? Were rooms suddenly available for some reason? I don't know the answer, but it seems questionable.

Positive: The environment was pleasant and very accommodating for our stay. Negative: One of the two elevators was not working throughout our stay. The crowd at the hotel made it somewhat challenging to move around in and out of the hotel.

Terrible! No water in rooms when we got there so we could not check in. Constant construction noise very early morning. House keeping manager very sarcastic and rude.

Really enjoyed my stay here a couple nights. Beds and bedding were very soft, clean, AC was nearly silent which made for good sleep. The front desk workers were delightful, and the breakfast options were reliable, hot and free! Lots of amenities, from a full bowl of packaged deodorants guests could take from, to a vending machine of proper food, to BIG bottles of everything you'd need from a bathroom. Towels were soft, check-in/out was easy, location had some good food joints and gas stations practically in walking distance. You'd need a car for anything else though, since you're obviously not in a big city. Our only "real" issue was our curtains not being able to fully close, so we had to clip it shut to block the street light that shone directly into our window. Otherwise, no complaint