Hampton Inn & Suites by Hilton Shenandoah The Woodlands

I wish I could give 4.5 stars, instead of 4. Overall, this was a great stay. The room was great, it was fresh, clean and quite updated. The black out curtains in tracks kept the room dark enough to sleep just as long as you want. The mattress was perfect, not too hard, just the right amount of firmness. The shower was clean and roomy and actually had a foot rest (a lot of hotels miss this mark). We kept the Do Not Disturb sign on our room for our 6 day stay... so I can't speak about housekeeping. But we are not slobs and know how to clean up after ourselves, so that wasn't needed. We took out our own trash when it got a little accumulated. Morning staff at breakfast we're super friendly and offered smiles and greetings and always asked if we needed anything. Breakfast is okay. N

Room was clean Shower pressure was VERY Low, window shade would not open more than 10 inches and pillows were extremely thin. Breakfast was good and morning attendant made small scones that were pastry shop quality! Very Good! Quite a treat. :)

I had a great stay at this property and also had the chance to use their meeting room. The staff was exceptionally friendly and welcoming, and the meeting space was spotless and well organized. My room was spacious and comfortable making the entire experience even better. Overall, I really enjoyed my time here and would definitely come back!

Great new rooms. Staff was very kind and helpful. The air conditioning works well. There was enough parking for me to park a pickup with 20ft trailer. The hotel is near many shops and hospitals. The only complaint I have it that you have to take frontage roads to get anywhere which means miles instead of just a couple min. There are no sidewalks and it is difficult to walk anywhere around the hotel except the immediate shopping area next door. Pretty quiet considering it is located next to the interstate. Good value.

The location is poor with much traffic and a one way I-45 road going one way for miles. The service is the most horrible I've ever experienced in a hotel. This is a new hampton/hilton hotel. I was moved to 3 rooms. I have points was given no water. Other guests were complaining also. They would not clean my room when asked. The continental breakfast was good. Housekeeping held some of my belongings for me that I forgot. They also did not apply points I earned. Took them 12 days to do that. Rating...poor.