Crowne Plaza Shenandoah - Woodlands Area by IHG

My husband and I were visiting family in Houston, and we stayed at the Crowne Plaza, a very nice and cozy hotel, which has the best happy hour in town. We had a wonderful experience thanks to Shivonne Samuels, the hotel’s assistant general manager. From the moment we arrived, she greeted us with genuine friendliness and made us feel welcome. She went above and beyond by arranging an early check‑in, which made our stay so much more comfortable. Throughout our visit, she remained professional, attentive, and consistently helpful. Her excellent service truly elevated our stay, and we’re grateful for the care she showed. Highly recommended! Mirkala Huffman

I would not recommend this hotel to anyone. Our stay at the Crowne Plaza Shenandoah in The Woodlands was unacceptable from beginning to end. There was no manager available at any point when we needed it, only front desk staff who showed no willingness to take responsibility for anything. When we arrived, tired in the afternoon, there was a sign in our room promoting room service starting at 4 p.m. It clearly said: “Crowne Plaza In Room Dining, Dinner, Bar and Small Bites, Happy Hour 4 to 6 p.m.” Since the room phone did not work, I went down to the restaurant. First they told me that the QR code menu on the advertisement found in every room was outdated and gave me another one. After I placed my order, they informed me that room service was not available and that we had to dine downstairs

I recently stayed at the Crowne Plaza and had a fantastic experience from start to finish. The staff was exceptionally welcoming and professional, making check-in smooth and efficient. My room was spotless, well-appointed, and featured a very comfortable bed—perfect for a good night's rest. One of the highlights of my stay was the on-site restaurant. The food was delicious, and the service attentive without being intrusive. I also appreciated the hotel's amenities, including the fitness center and business lounge, which made it easy to balance work and relaxation. The location was convenient, with easy access to local attractions and transportation. Whether you're traveling for business or leisure, I would highly recommend the Crowne Plaza for its comfort, quality service, and overall va

It was a great feeling to stay here. The rooms are clean, the people are quality, and the receptionists are very welcoming.

Our stay was awesome! We went to happy hour at the restaurant in the hotel and our server April was very sweet and attentive. The “Queen of New Orleans” (Mrs Avis) greeted us with her wonderful southern hospitality! She was a delight and really fun to talk to. We will be back !