Hampton Inn Carbondale

We were skeptical at first because of some reviews, but those reviews were very wrong. We were greeted the minute we entered the doors by a very friendly and helpful staff. They even helped with recommending places to eat. Our room was newly remodeled, very comfortable, extremely clean and quiet. The beds were amazingly comfortable. When we went to the breakfast room, the desk staff greeted us with a smile. The breakfast was very good with several offerings of both hot and cold items. The breakfast lady was very friendly too. When we checked out, the desk staff thanked us for choosing Hampton Inn and wished us a safe trip home. We would definitely recommend this Hampton Inn highly. It is a great representation of what as Hilton Loyalty, we have come to expect. Great job, Carbondale.

Gross hotel and NOT a Hampton experience. Linens were stained and very old instead of the crisp sheets we expect. Food under the sofa bed from previous guests, back door of building had no lock despite a note saying to use hotel keycard to unlock. Wall vent in bathroom was coated with dust and grime and tub drain plug was just sitting on the side of the tub.

The hotel was very nice, and the breakfast was good as well. The only issue was the air conditioning. It felt like it was burning inside the room. I thought it might be because the outside temperature was very hot and our room was facing the sun but I don’t think so. The problem was with the AC. Besides that, everything overall was great.

Friendly staff and quick check-in (one star given because she was very friendly) -reasonable quality rooms. -nice that there is pool and hot tub - listed. -Fresh cookies at front desk -lobby and breakfast area is nice looking. the above would have resulted in at least 4 star rating. -- but that's where the positives end. hot tub heater is broken Pool was cold Pool area bathroom is being remodeled quite a bit of other remodeling going on throughout hotel. Therefore there extra noise and construction debree everywhere. actually later learned pool area is closed (there is no signage). Something not disclosed at checkin AND not disclosed at booking. Note: 8.5x11 sign added later is no consolation. This hotel was picked for this specific reason -hot tub and pool. To later be treated rude

Not what you’d expect from a Hilton property. Felt like a 1-2 star, dirty hotel with a Hampton name on the outside. They mentioned they were going through renovations and they were supposed to be done in 7 days but I didn’t see any signs of updates other than shipping containers in the parking lot. Cons: Very dirty common areas and carpeting. Unpleasant smell in the hallway and in our room/bathroom. Ceiling tiles had stains, bathroom caulking and grout was dirty, ice machines didn’t work, the pool/spa was out of order and looked no where close to being ready to use. The list goes on…. Pros: Staff was friendly, bed was comfortable able enough and the shower was hot. We didn’t try breakfast because we wanted to spend as little time on site as possible because we weren’t comfortable with ou