Hampton Inn by Hilton St Louis Airport

One night stay. My flight landed too late to pick up my rental car, and this hotel is right next to the rental facility. Very convenient as I walked to the rental lot the next morning to pick up my car. This hotel is new and even still has the "new wood" smell. Everything is modern, bright and clean, and the friendly staff service was excellent. I didn't use the fitness center or pool, but did use the airport shuttle which was very efficient, with a helpful driver. Breakfast is typical for the brand. Fresh and delicious with those great mini-omelets. I would definitely star here again.

The hotel was nice, quiet, clean. The location close to airport was great and convenient. What ruined it for us, was the guy working the front desk on the afternoon we arrived (Feb 6). We had checked in the day before through the app, selected a room on the 6th floor as we had early wakeups during our stay and were trying to avoid noisy upstairs neighbors. When the digital key was assigned it was for a 1st floor room, right by the lobby and snack bar and the ice machine. So I called to see if we could get it changed, and he was so rude on the phone. Sighing, first telling me there was nothing else available in the whole hotel, then magically there was a 5th floor room available, but oh no he can’t move us because we’re already checked in (we hadn’t arrived yet). Then he decides he c

It is always good to be able to be overwhelmed. It doesn't happen often. But the attention to following through and true customer service really made the difference. I had been at this property before and enjoyed my short stay before international travel. It is new, clean, well kept and in a good location direct from airport. However, I had left an item - a large bag in the room. I reached out and spoke several times with the FD Manager Brandy. She followed up, kept the item safe and assisted me to try to get it shipped out to me. |For those who travel - and even more for those who have worked in service industry - that quality makes all the difference. These instances are why I travel with their brand. Thanks, Hilton Hampton inn St Louis - and Brandy H.

This parking option is extremely cumbersome and not well thought out. When I arrived at the hotel lobby to obtain parking access to their lot, no one with in the lobby to let me in (4AM in the dark). Thankfully someone else (patron) went in eventually and let me into the lobby. I then had to call thw feont desk number multiple times to het someone to come to the front desk. Once we arrived back home at the airport and needed the shuttle back to the hotel we waited over an hour as we watched all other shuttles for different lots pass us by. Oh and I didn't mention it was raining and cold. My husand called the hotel twice and we were never told to look for the Hilton shuttle (we parked at the Hampton hotel). We will NEVER use them again.

A friend and I were on our way to New Orleans to celebrate my late husband. When we arrived the check-in had some issues-not with the hotel, but there was a problem with the way it was booked. Cortez & Lance were phenomenal & were able to remedy it for the price I had booked it for. This was an emotional journey for me & they put my mind at ease. When we returned, 3 days later, my friend and I had different flights. I didn’t get in until 10pm. The shuttle for the hotel never pulled to the curb so I missed it twice. I had 3 different shuttle drivers from other hotels get off their buses and asked what I was waiting on. I also called the hotel and they told me it would be 6-10 minutes. I watched and no one from my hotel ever pulled to the curb. Finally, almost 30 minutes later, a driver from