Grand Hotel

Great location and view, staff needs better trained. Great location on the boardwalk. The view from the direct ocean front rooms is very nice. We typically come down each spring and fall. (Partial ocean views look mostly at the hotels next door, but you can see the ocean as well. I have never tried any other rooms there.) This latest booking… The reservation/desk staff need to better trained and better informed and some of them could be kinder. I made an online reservation and then needed to make a change/addition to it. The ladies did a poor job, duplicated the deposit charges and raised the rate on me (all in the same hour of the same day while bringing them more business.) These ladies didn’t just make mistakes (everyone does), but they also refused to admit them, raised their voi

The location was convenient for us to walk to the pier for Oceans Calling. The Grand is a beautiful hotel with wonderful ocean views. The pizza parlor under the hotel is very good and they also have little shops to purchase sweatshirts, etc. The hotel is clean and the rooms are spacious. The staff was friendly and it was easy to check in and check out. At this location, the noise from the boardwalk is minimal. I am unsure if the pools were open because we did not check out the amenity this time of year. In the summer, the outdoor pool is refreshing and you can order a drink at the outside bar. We stay at this hotel often and it never disappoints.

Positive: It had the best beach view and also the customer service was amazing. And also, they have their own animal Lil theme inside the middle of the hotel, which was a life experience I’ve never seen. Negative: Nothing major that they didn’t take care of

I really wanted to enjoy this stay because the hotel itself offers a lot of amenities, and from the outside it appears to be a nicer property. Unfortunately, the actual room experience was very disappointing, especially for the price paid for a Friday and Saturday stay. The first issue started immediately when I tried to take a shower around 11:00 p.m. The shower head made an extremely loud whistling/screaming noise. I went down to the front desk and was told there was no maintenance on duty, which I completely understand at that hour. However, no one followed up in the morning. I called again at 7:00 a.m. to remind them. When I finally went downstairs around 9:00 a.m., I was told no one had relayed the message. To their credit, once I spoke to them directly, maintenance arrived within abo

Place is terrible i was saying in a room and next door i had people up till 3am i have kids all night they were doing 18+ things talking about squirting and inappropriate things. Not the best place to stay i complained multiple times and they did nothing. Would not recommend staying. And when the front desk says that people need to quiet down by 10pm. NOT RIGHT!!! Then i went to the bar and waited almost 2 hours for my food, they had the janitors working the bar as they did not have enough staff terrible service. I WOULD NOT STAY HERE!!!!! Only thing that is good is the views that is it!