Garner Hotel Aiken South by IHG

Stayed here the past couple years for a weeks stay. Such a great staff! Nicole greeted me every morning and was so kind. Everything was clean and tidy. And I believe there was another lady named Tabitha who helped charged my coworkers phone. She was very kind as well.

The stay here was very pleasant. Staff was great. Insightful, pleasant and helpful. Accommodations were amazing. Beds were comfortable. I can't say anything bad about the experience. Location was great... Right in the middle of everything from shopping to restaurants. When I looked at the recent reviews I noticed that the same review was left by 2 different names which was upset because they had a pet and not an actual Service animal. Another sounded disgruntled because they didn't get a refund. I would 100% say check them out for yourselves. I glad I did.

We had not stayed at a Garner hotel prior to this visit so we didn't know what to expect. We were pleasantly surprised by the hotel which has small but very servicable rooms. The rooms were clean and organized. The bathroom is small, including the shower but still very doable. The sink area is not in the enclosed bathroom (just an aside in case that bothers you). The hotel is located in an area with fast food chains etc so easy to catch a snack or meal. The breakfast is skimpy but the coffee machine is great! There is no tea or coffee in the room, but they have Costa on demand downstairs in the lobby 24/7 and at breakfast. Parking is easy, there is an outdoor pool and the front desk is manned 24/7. We will stay here again.

Positive: The staff were outstanding people Negative: mattresses lumpy

Our trip to the Garner Hotel has been very disappointing to say the least. When checking in we provided documentation for our service animal. Documents were verified 11/22 and identification of being a service member (Veteran). We arrived at about 0230 hours. The next morning, we are awoken at about 0900 for hospitality, as you can imagine we were not awake or ready to receive services. When we did depart the room for the day there was no hospitality staff to clean our room. So, our second evening we did not have a clean room to come back to. Third day I contact front desk to please provide servicing, no one from hospitality came until after noon, is there no schedule? Our room was picked up however, the shower caddy came off the wall that was not fixed and we did not get fresh sheets af