Fenwick Inn

Overall horrible experience and disappointment. I had booked the Fenwick Inn for my family to have a little weekend getaway during the winter. We saw online they had a nice pool, splash pad for the kids and what looked like a nice hotel. Upon check in the woman who was behind the desk was rude and inconsiderate. I called beforehand to make the hotel aware that I was traveling with my service dog and asked about which room I could book for as I know some hotels prefer service dogs to be in pet friendly rooms due to peoples allergies. I was told they have pet friendly rooms, that one of those would probably be best. When I arrived to check in I was rudely told by the woman at the front desk that I would have to pay the pet deposit since I booked a pet friendly room. I explained I have a mobi

This was the worst experience for 3 days. When we arrived the room was ice cold! It took 6 or 7 hours to thaw out! None of our lights were working so they sent a maintenance guy up to run extension cord to get our lights on. They did offer to move the room. We already had everything unpacked.. Then we were trying to sleep and there was this thumping noise over our heads at 600 in the morning. It was coming from the fitness room tread mill. They eouldnt tell them to stop. I had to ask them myself. Even though quiet times wete 10pm - 8Am. Contant noise from the fitness center in our room 728. The heater had no thermostat. It blew hot air out the whole time nonstop.The rooms next door played the tv constantly all night very loud. The front desk manager would not come up to our room to hear al

Honestly, I was expecting a rundown, musty, beach town, Motel. I was coerced into staying here by family members for convenience. In the end, this is a large beach motel, not a residence Inn. For what it is, however it is excellent. The room was large, immaculately, clean, and very serviceable. I was very pleased that there was no carpet in the room. The pool area was extremely well-maintained. My grandchildren had a great time there. The breakfast was not luxurious but very good anyway.

Positive: "" Negative: They never cleaned our room. We never had clean towels the whole stay. We had to keep calling to get anything done in our room

Didn’t take care of a local 86 year old when his power went out due to the blizzard. He Made a reservation per my recommendation, but When his power was restored they would not refund his money for the 3 night reservation. I am disappointed by the corporate greed in a small office season local community when I naively assumed we “take care of our own”. I should have referred him to the resident inn who I heard were taking in those without power.