Fairfield by Marriott Inn & Suites Dover

I had an absolutely wonderful stay, and I want to give a huge thank you to the amazing front desk team — Angela, Daisy, Allen, Jaydn, and Sherise — for their kindness, professionalism, and warm smiles every single day. They truly made me feel welcomed and taken care of from the moment I arrived until the time I checked out. A special appreciation as well to their manager, Pia, for leading such an outstanding team. It’s clear that great service starts with great leadership, and it really shows here. Thank you all for going above and beyond to make my stay comfortable and memorable. I will definitely be returning and recommending this hotel to others!

My husband and I stayed one night at the Fairfield Inn & Suites Dover on September 20, and what should have been a simple stay turned more than 6 weeks of frustration. The room was held on one credit card, but we provided a different card at checkout to be charged for the stay. Despite that, the hotel charged both cards.||When we contacted the property, staff admitted their mistake but casually said it would take 7–10 business days to issue a refund. That was almost 2 months ago, and we are still waiting. After numerous calls to both the hotel and Marriott corporate, no one has corrected the issue. Each time I asked to speak with the General Manager, Pia Morris, I was told she was “in a meeting” and would call back. I am still waiting for that call.||This experience has been both infuriat

Positive: The breakfast had dairy free options!! We travel all the time and this was the #1 best selection at a continental breakfast. Five stars. Great room, quiet, nice staff. Negative: ""

Angela was so nice in the front desk! She was very helpful and very lovely. She was very informative and was able to answer all the questions I had! I know this hotel has been here for years but its been nicely renovated. The rooms were very clean and house keeping was really kind. I met the manager Pia and she was so friendly too. I’ll defintely be staying here again when i visit Delware again

My colleague and I were supposed to stay there this week. Due to inclimate weather, our event got moved to the end of the month. We found out Tuesday morning and had to cancel after the cut-off for the free cancellation, which is fine. But please explain to me why my male coworker called and got the fee cancelled but when I have called, I got asked if he was really my colleague, why we were staying, if I really needed to talk to a manager, and told that there was absolutely nothing they could do for me. I explained that they refunded his fee and that our company would want to know why mine wasn't. I was told that I would be called back by a manager. Wednesday, after not receiving a call back, I called again to be told that there was nothing they could do, it required a manager, and she ha