FairBridge Inn & Suites Poconos

We booked on another site, and pulled in to a dark, closed building with signs saying it was an unsafe structure. The last thing on the sign was from a Super Bowl party, which would have been almost exactly a year ago.

This has been the absolute worse hotel I have ever had to deal with. The pictures do not match what you walk into. The whole place smelled of weed, and mold. The rooms were filthy. The sheets had hairs and stains on them. We requested new sheets 3x and they never came. There was mold on ceilings and shower. The carpets were not vacuumed. There was a half eaten sucking candy stuck to the carpet. No toilet paper or tissues even though we had requested some. The staff was very unprofessional, and when we said we wanted to cancel the room, they laughed and said they would not consent to a refund. We called the agency that we booked thru and at first the hotel would not answer their calls. They said since we stayed for an hour it was considered us staying there. We advised them we

Horrible experience. Hotel is NOT what is advertised in their photos. There was absolutely NO toilet tissue in our booked hotel room. The pool was disgusting and discolored. The room door was insecure and I actually put the chair up against the door for extra safety. The television was alright. New tub but rusted showerhead. I just waited until I checked out and showered at home. It was just an uncomfortable stay. I would not recommend. PS! There are also NO refunds here.

Gross room. Left even with no refund due to the putrid odor. Water leaking in the dining room. Was given wrong key to another man’s suite initially. The grossest, most humid, carpeted place I’ve ever stepped foot in. The front desk had a super positive attitude but the accommodations were horrendous. I ended up spending $600 for decent last minute accommodations elsewhere on top of the $189 I lost on this non refundable, dirty hovel. Front desk personnel were great at their jobs. Cleaning and maintenance personnel must’ve been on holiday.

DO NOT stay at this hotel. I wish I read the reviews before my partner booked this hotel at my request. This is perhaps one of the worst hotels I've ever experienced in my 33 years. Lights are missing, ceiling panels are missing, the hotel smells of cigarettes and alcohol. The first hotel room we were given had a hole in the wall and the heat did not work. The second room had no deadbolt on the door. The third room blew a fuse once the heat was turned on. I explained to the hotel staff that I did not feel safe or comfortable in this hotel, but the staff stayed strong to their "no refund" policy. I realize now the policy is a way for the hotel to scam people for paying $170 per night for a hotel that is unsanitary and unsafe. I have filed a complaint with the Better Business Bureau to reach