Extended Stay America Suites- Charlotte - Matthews

Had a great stay. Hotel was so clean . Drexel and April are an awesome team. I will be back again.means. Business partner was the for a short stay. This is my go to place when in charlotte area. They gave me dishes and help with all my needs. So thankful

I really had an "extended stay" at ESA Matthews - for a few months.  For a long stay, I wanted the comfort and security of a decent hotel but with the privacy and self-support of an apartment.  ESA Matthews provided this, and I was very pleased throughout my stay there.   My room was comfortable and clean, and I really liked that the windows could be partially opened to allow fresh air into the room (with a screen in place to prevent insects from entering).  The place is well-managed, the staff was polite and friendly, and the common areas were kept clean.  Traffic noise is unavoidable, being so near to 74 and 485, but this also makes the location very convenient.  Yes, I would definitely stay here again, and I recommend ESA Matthews to others.

The staff was very friendly and welcoming. The facility was clean, but felt very sterile and institutional. The covers of the vinyl chairs in the room were worn through and looked very shabby, although they were comfortable. The room was very generic, with no supplies in the kitchen/needing to be requested specifically at the front desk. There was no hair dryer in the bathroom, the first hotel we have been in where this was not supplied. Road noise was also louder than ideal. The advertised free breakfast was very sparse, with no fruit, yogurt, etc. Basically, only muffins and snack bars. Good people, disappointing experience.

Booked this hotel because of its location to an eye surgery center and because the reviews were pretty good. Wow what a noisey place, no carpets in the rooms and paper thin walls. Could hear everything going on in our neighbors units. There was carpeting in the hallways, but they were dirty when we checked in (needed vacuuming) and were not touched when we checked out 2 days later. I let them know that our phone in the room did not work, the fan in the shower did not work and the bathroom door was misaligned and would not latch (not a recent problem I'm sure). Nothing was fixed during our stay, The only positive thing I can say is we positively won't be staying there in 2 weeks when we need to travel back there.

Although the location of this facility was near perfect for our needs, and the staff was unbelievably pleasant and courteous, the facility itself had an eerie feel to it, and smelled as though the actual scent was being masked with air freshener. It was clean as there was no dust or debris on the carpet or floors in the suite, although the carpet in the hallway was stained. The bed was comfortable enough, but still had reminisce of previous inhabitants. The chair in the room had been damaged (see picture). The whole unit was outdated. The bathroom seemed clean, but the towels were so rough, and also had reminisce of previous inhabitants. First impression was so severe that my son kept saying he was so uncomfortable being there and cried himself to sleep the first night and later on called