Double Eagle Hotel & Casino

We've been coming to this hotel/casino since they opened in 2001. This trip ensured we will NEVER come back. The LIMITED staff was awful. They deleted our points (we'd have 1000 points on the machines but told we didn't when it came down to comping our rooms for the night). They kept changing our final cost . It was 420.00, then 725.00 then 960.00!! Kevin at the front desk was a total a××hole. Rude as hell. We had 4000 points when we checked in that they said we could use for 400.00 in food, yet took the points we made after checking in whenever we ate. On a Saturday night ALL their coupon machines were broken and they had one cashier for the entire casino!!! This place is horrible. Stay somewhere else!

We stayed here during our visits to the Ice Castles. We loved the Ice Festival outside of our window, the free parking garage within walking distance of the Ice Castles, and the delicious breakfast at Lombard’s. The rooms were clean and comfortable, and the front desk helped us with everything we needed during our stay. Frank, the hotel manager, was kind and helpful and Kevin at the front desk helped us with all our needs. Thanks for a great stay!

I never thought I would have to write a Bad review about a Casino, but here we are. I was sitting next to my mother on the penny machines next to the stairs that lead up to the bar. And ways I decided to put 1 dollar in a penny machine. The machine never registered any credits and the wheels never spun, my mother witnessed this. Anyways I told an attendant about it and it took them about 30 minutes to finally open the machine after resetting it and then they had the Audacious Gall to say that I played the dollar and that they weren't going to do anything about it. Now I know it's only a dollar but how did I play it when the machine said 0 credits and the wheels never spun at all?? They are thieves and I want everyone to know it!! Im just glad I hadn't put a $20 dollar bill in it. I will ne

I must say that the front desk staff at the Double Eagle Casino! Lots of friendly conversation good job.team! So many So many positivity vibes , It’s almost contagious. It’s not the old negative Nancy’s and people that hate their jobs. You know what I’m talking about you know those bullies. Those folks are just amazing. It’s definitely different from where I live. You’re lucky to be able to strike a conversation with somebody without an argument happening. Or potentially other types of narrative for trying to befriend peeps!!! I do have to say that they give away a lot more than they take. That’s for sure. Thank you for all your help and all you do I don’t care what they say about ya!!! Way to go DOUBLE EAGLE FOR THE PEOPLE!

We loved our stay! The rooms were clean, the workers were friendly, all around a great stay! Manager in front was so friendly gave so many suggestions that will definitely have us coming back!