Courtyard by Marriott New Bern

We came to New Bern to attend a wedding. Courtyard is not my typical stay, but it was the one where a block of room was reserved for wedding. I will say it was a beautiful stay with an overlook of the water. The property was well maintained and the staff friendly. We had a room on the first floor, with a small, outdoor porch and two chairs. There was a lot of space in the room, and many options within walking distance of the hotel. We walked to some local restaurants for dinner both nights. We had a quiet stay as our room was in the back of the property, in a corner area. I am not sure if there would be any noise or sounds closer to the lobby or restaurant. Sorry I do not have more photos to upload.

Positive: The staff of the hotel was incredibly friendly. And the location near the water provided great views. Negative: The hotel is clearly older and could use some updates in the room.

It is 4 years post covid and you still can’t get your room refreshed each day. They put policy in place during covid due to ability to get workers and policy is still in place. This is the third visit that the water in gym is empty. You are losing my business due to poor customer satisfaction. Rooms are dated and no plan to upgrade. The double tree is starting to look better. Come on Marriott. Hold to your normally high standards!

We stay here in the fall every year. The water views are worth it at this hotel. The location is great as you can walk to amazing restaurants in the downtown area and don't have to get into your car. |We did have an issue with our room, the AC was leaking. We didn't want to move so they gave us fans to dry the carpet and were very responsive to the issue. The hotel did have a damper smell to it this year but it looked like maintenance we being done in several areas. So hope this will improve next year as we look forward to staying there again. |Request to hotel - please put in more hooks and places to hang wet coats and towels. My photos show the 'towel' areas' they are not adequate for a bath towel. A row of hooks by the door and a few more in the bathroom would be very welcomed.

Stayed here two weekends ago. The place was very slow. I am a Marriott gold or platinum. Customer can’t remember, which asked for an upgrade when I checked in they told me no the next morning when I got up early to go find some coffee around the place was at best 30% full. The next night was even lower occupation. The staff doesn’t seem to give a damn about customer satisfaction.