Courtyard by Marriott Cincinnati Mason

Spent the weekend here at this hotel and had a beautiful time. They have a fully equipped gym and it’s really clean. The front desk is very helpful. Special shout out to Sam and Ryan. They were wonderful and made me feel so welcomed. Nice breakfast cafe and an in house Starbucks spot. Thanks!

The hotel staff was very accommodating, welcoming and kind. You could also tell the hotel was fairly new which was nice. However, there were obvious signs more help was needed as areas were lacking in cleanliness and upkeep. The floors in the elevator foyer were in need of mopping for one. As for my room, upon entering it was well put together and nice. However, you could tell the floors had not been vacuumed which was confirmed when I grabbed a long piece of hair that did not belong to me when picking up items from my purse I dropped on the floor. The front desk attendant nicely and quickly came and vacuumed. Also there was a ledge in the bathroom shower that was missed during cleaning. I could also tell handles weren't cleaned off because the refrigerator cabinet was sticky as I wen

The room is very nice and the location is very good. We will have

The location is convenient, and overall the hotel is nice with good sized rooms. However, never in all of my business travel have I ever stayed at a hotel that did not offer free brewed coffee (not even in the morning!). When I inquired about it, they told me that there was “Starbucks” for purchase, otherwise, the in-room coffee maker was it (with powder creamer packets - yuck). There was one person working the counter to purchase coffee with a line of folks waiting and looking annoyed. Also, there was no bottled water offered for the room - even as a Marriott member. Front desk staff did the bare minimum. Do better, Marriott. It’s the little things that matter in customer service. There are a ton of options to choose from in the area, and I will not be returning.

The location is great and the rooms were nice but... The first night there was a fly in my room. It was trapped between the window and the curtains and didn't let me sleep. It was around 1 am and I was already in bed so I just got up and killed it and went back to bed. The next day when I came back at night, I found a second fly, and 15 minutes later, I saw another fly. I killed 3 flies and then saw 2 more flying around. I went to the front desk to let them know about the problem and get another room but they were sold out. The guy at the front desk told me that they had to investigate the issue but they could only do that until the next day. I checked out around 10 pm and went to another hotel. No apologies, no email, no calls from the manager. The next day I received the bill and t