Courtyard by Marriott Boston Brookline

Would strongly suggest NOT staying at this property. We were beyond disappointed. Hotel is run down, dirty, and has absolutely no customer service. Guest room was dirty and dingy. Smelled so much of smoke that my eyes were watering. Called front desk and their solution was to send someone up with air freshener. How pathetic and unacceptable! Also, thermostat didn't work and was blowing cold air throughout the room during a cold winter night. Expressed this to management. They didn't seem to care -- offered points for the inconvenience. No thanks -- this experience will keep me away from Marriott. Should have gone just a bit further and stayed at the Hilton. They understand customer service and know cleanliness can't be compromised.

Can’t beat the location — right in the heart of Coolidge Corner! I stayed in the 1 Bedroom Signature Suite (1 King with separate living room), and it was spacious, clean, and had a great view. The hotel itself was spotless, and the staff were friendly and helpful throughout my stay. Perfect spot for a comfortable and convenient Boston getaway.

This is a great go to hotel for a nice room at as reasonable of a price you can get in Boston. Good restaurants around it and easy to take the Subway from the airport to access it.

Ladies' room out of order in the lobby, for two days, so far. Men's being used as unisex. Fine. No paper towels in the men's room for two days as well, both dispensers empty. This is unrelated to the construction for the new front desk.

I travel a lot for business and stay strictly at Marriott’s. I can’t believe I’ve just found this gem! The location is great, parking so convenient for a city location but the people… well they make this whole establishment so special!!! Coming in late and needing a quick bite, I got the MOST incredible treatment! Jacquelyn was not only the most inviting wonderful person serving and bartending but then the chef Osama made this incredible rice bowl that would normally be standard for a large chain but he was so proud to say he makes his food with love and there was no debating, it was next level!!! I couldn’t wait to get back the next night for dinner! These two made a weary traveler feel SO welcome and went the extra mile for not only me but everyone I saw leave with big smiles. Seriously