Country Inn & Suites by Radisson, Conyers, GA

I book the stay for my family for the heated pool. Needless to say I asked the lady when I first checked in is the pool working and is it heated she tells me oh yeah. Only for the pool to be iced cold. Very disappointing to me and my children. The next morning we goes to breakfast. Ask the worker that was there for syrup. She says its some in there it just comes out slow and continues to talk on her phone saying how the guest gets on her nerves when they come down at 1030 when she's closing out. Very unprofessional. I says ma'am it's not coming out.. she says I'll do it and show you. She does it and it DOESN'T COME OUT.... not even i apologize nothing.... few moments later I see the lady that told me at check in the pool was working. I said to her hey the pool is cold.. she says oh som

This was a very nice and very clean facility. The staff was friendly and pool was nice as well as heated. It wasn't hot tub hot which was good given how long our little ones wanted to be in it. For the price we paid it was one of the nicest we've stayed in and we travel frequently.

Although the staff was nice this was the most overpriced, overrated place I've ever stayed. Starting with a unexpected$100 deposit at check in ( which I've never experienced in 50 years of travel) at checkout it wasn't refunded but I was told 3 to 7 business days. The room was undecorated,un cozy, terrible tv listing, a 2 star room at a five star price. Pool had trash floating in it, awful elevator, ice only on first floor, never found any vending,kids activities, workout area, or business area. At around $40 it would be fair not at $163 plus $100 deposit it cost me. Don't go! Rip off! Should be reported to BBB!

Was not able to use the pool because of other rude guests who overcrowded the pool and dirtied to pool to the point the staff had to close the pool down for the rest of my stay. The only reason I stayed at this hotel was to be able to swim. I only got to use the pool for a few minutes, and didn't enjoy it because of the dirty water. Staff was exceptional, But unfortunately was not able to make or offer any extra accommodations to appease me, including moving me to a room with a hot tub. When I asked to stay another day, they insisted that I had to pay full price. Overall, even though the staff was wonderful, I did not enjoy my stay at all, and definitely would not recommend this hotel.

I left before day light to run errand and planned to come back to my room and shower before my arranged 11:30 check out time. Did not think I needed to inform the staff of my whereabouts and schedule. The room was paid for but when I returned 2 plus hours before checkout and went to my room, the maid was there and it had already been cleaned. I tried to tell her I needed to take my shower before I left but, that information was not well received by her. Knowing she would end up cleaning it a second time and probably not getting paid for that, I went down to the front desk to see how they wanted to handle this small problem. Minutes before, when arriving back from my errand, I had spoken with the woman at the front desk and told her I was going up to shower and then would be checking out, s