Comfort Suites San Angelo near University

The definition of hospitality is such: “the friendly and generous reception and entertainment of guests, visitors, or strangers.” The manager of this particular location has no business being in the hospitality industry. Period. I stayed here for two Nights and during my stay I came down with a nasty cold. I woke up this morning (day of check out) and could barely move except to deeply cough. Check out is 11:30am. I was moving slowly. I was washing my face and packing up at 11:45am when a loud knock on the door came. I opened the door explaining I am very sick and moving slow. The front desk woman said, “here comes my manager”. As the manager approached me she said “What’s the problem?” In a husky voice. I said, “No problem, I’m just really sick and moving slowly” btw, my voice was gone

I have been with my company for 14 years and we have always stayed here when working in San Angelo and the surrounding areas. In all, Ill believe we have stayed here over 100 nights, easily. Not anymore. Recently I made reservations for 1 room for 2 nights. When I checked in I asked them to change it for 1 night, not 2. The person checking me in said " Its no problem lemme, when I checked out in the morning they would fix it" This has happened many times in the past and has never been an issue. When I checked out I was told it was corrected. I have the printed reciept. I noticed they had billed my credit card for the two nights. 3 days after staying here, I was back in town and stopped to ask about the bill. I was told by the manager that my reciept doesn't prove that I checked out and I

One of the cleaner comfort inn properties I've stayed at. Beds were comfy and the bathroom was stocked with towels. The breakfast area was orderly with a decent variety. So basically what you should expect at any hotel but that's seldom the case. I've been a diamond member for years so I've seen my fair share of rooms from New York to Comyfornia. This is a descent hotel and I would stay here again.

This hotel exceeded my expectations. The room was a good price and had plenty of space for my family. The staff was amazing! Front desk was very polite and helpful when I needed something. The kitchen manager was super friendly and gave us updates on what was being served. When checking out, they said goodbye, asked how our weekend was, and welcomed us back! The hospitality was something I haven’t experienced at a hotel before!

1) The room had an oder.|2) The bed was hard and pillows lumpy. The sheets were pilled and ruff. |3) The A/C rattled so I had to use folded cardboard to stuff the cracks.|4) The bathroom does have towel holders just one hook on the back door. Just throw the towels on the floor?|5) Wall paper coming loose. |6) Hair on the side of the tub and rust. |7) Holes in the wall. |8) Breakfast server did not use gloves. She physically moved the biscuits with her bare hands. |9) She complained about working for the employee Thanksgiving. |10) 18 wheelers parked outside our window in the vacant lot arguing at 6:30 am.