Comfort Suites Columbia Northeast - Fort Jackson

At this hotel I experienced some of the finest customer service I've ever encountered, and I travel for a living. On site I was assisted by a gentleman named Bonnie. It was a very attentive yet natural encounter. Bonnie was very patient, communicative, and understanding. But to be honest, the stellar customer service experience began days before I arrived. I spoke to this lady named Ms. V. She was very knowledgeable, respectful, and overall a joy to speak with, she made me feel genuinely taken care of ⭐⭐⭐⭐⭐ In addition, the room is very clean and spacious, and breakfast is high quality with lots of options. I'll be here for the next two weeks, so I may have an update, but as far as first impressions go, I'm pretty impressed 😁

Gross!! Would not stay there again!|But we needed a room for our daughters' ARMY Graduation. |**We waited an hour in the lobby to get checked in as there was 1 worker and 4 rooms needing checked in ahead of us. |**I went down half hour later to request more towels as they only gave us 2 towels for Family of 5. There were 3 people at front desk but worker was rude about us having too many people in our room. |**BUGS. German Roach!! Killed one when we first arrived in the room. There was another roach spotted in the corner of the ceiling the next morning but I couldn't reach it. I killed another roach the 2nd morning. I kept all our. And zipped up!!|**Smoke Detector battery compartment was open due to a missing battery. Real safe!|**Requested Sofa bed to accommodate family of 5. There was n

⭐☆☆☆☆ I had a very disappointing stay at this Comfort Inn due to ongoing noise disturbances. Throughout the night there was excessive noise that made it extremely difficult to rest. I expected a comfortable and peaceful environment, especially from a hotel brand that promotes quality sleep, but that was not my experience. I reported the issue, however the disturbance continued and it affected my overall stay. Guests should be able to feel safe, respected, and able to sleep without constant disruption. I hope management takes stronger steps to address noise control and guest concerns in the future.

This hotel needs work! It was definitely not up to cleanliness standards. Felt dirty all around! We had to go to check in each time we returned because our keys wouldn't work. Only 3 towels for party of 2 for a 3 night stay. One roll of toilet paper and 1 (yes 1) Kleenex in the box. Housekeeping only came IF you requested it. Hotel smells like marijuana as soon as you walk in the front door, but especially on our room floor (3rd) and hotel guests were loud/rude yelling & slamming doors at all hours. One of our rooms had trash in the trash can! Staff was nice and the bed was comfortable. If we could have gotten a refund we would have cancelled and went down the road to another hotel. We had 3 rooms total and we were there for an Army graduation. The rooms were of average price ($430 tota

This was a wonderful experience for me and my 3 children. Ms. Vee absolute, wonderful smile, beautiful customer service outstanding help she was just amazing. She greeted me like no other and made my stay very comfortable. When I say she is a great voice to the company. To the GM you did an amazing job with bringing Ms.V she is a keeper .. I’ll be back real soon