Comfort Inn University

Very nice room with a gorgeous River view. If you are in room 400 you are sitting on top of the River. Breakfast was really good. Furniture and bedding could use a refresh but really nothing to complain about here. Would definitely stay again.

Hotel staff knowingly placed us in a room directly above active construction renovations. Loud hammering began around 6:30-7:00 a.m. and continued for hours, making rest impossible. Despite FULLY acknowledging the construction issue, the hotel refused to offer a refund and instead suggested “points” toward a future stay. The hotel stated they could not issue a refund because the booking was made through Trip.com. Trip.com, in turn, said they could not process a refund without authorization from the hotel manager. This left us stuck between two parties, neither willing to take responsibility. The result was significant lost sleep and hours spent trying to recover money for a stay that did not meet basic expectations. I generally don’t fault frontline employees who are simply doing their

I stayed at the Comfort Inn University while in Missoula and vicinity for 2 days of back-to-back meetings. The Comfort Inn lived up to its name 100%! My room was clean, quiet, very well appointed and I had a lovely view of the river. The front desk staff made check in easy and rescued me with a smile when I forgot my room key and locked myself out! The breakfast room and services were also very nice. Altogether a great place to stay!

Overall, it is a nice facility. Reasons for scoring less than a 10: The exhaust vent in the bathroom was very dirty. Shower fixture was upside down and loose. Conditioner bottle leaked when taking a shower. 1 ply toilet paper is low class. Chair was old and worn out, and when moving it, I found old food stuff that hadn't been vacuumed. There are no USB ports for charging cables. Asked for a late checkout, but declined due to $25 charge. I've never had a hotel charge me extra for a late checkout. Pet fee is just an excuse to add charges. Refridgerator rattled in the middle of the night when the compressor would cycle, waking me up. Finally, some people don't wake up at 6am, and when I am on vacation, I like to sleep in. Having breakfast service from 6-9, might as well be not having

I would like to take a moment to extend my thanks and appreciation towards Liam and the Gal training him on the audit shift Tuesday night into Wednesday morning. Me and my partner arrived at 3AM after a 19 hour drive straight up from AZ to attend to the loss of a family member and both Agents handled our situation with grace and compassion not matched in this day and age often. It was the middle of the night, walk in reservation, and on NYE as well. My partner and I wanted to give them each a big round of applause for not only ensuring a safe, comfortable, and speedy check in but these two handled our tired and already tapped emotions and made sure we were taken care of. I have worked as a FOM for Choice in Phoenix, AZ and have never felt so home away from home, fantastic work to the indiv