Candlewood Suites Wake Forest Raleigh Area by IHG

Review: Unacceptable lack of communication and accessibility Rating: ⭐ / 5 I am beyond disappointed with my recent experience at the Candlewood Suites in Wake Forest. We had a confirmed reservation and arrived after a very long day of travel, only to be told upon check-in that the elevator was broken. The only available room was on the 4th floor. My husband is handicapped, making it physically impossible for us to accept a room that requires stairs. While I understand that mechanical failures happen, the issue here was the complete lack of proactive communication. The staff admitted the elevator had been down, yet no one bothered to call or email guests with existing reservations. Had I been notified earlier in the day, I could have easily secured other accommodations. Instead, we were lef

Our room was clean and spacious. The hotel was situated with plenty of restaurants nearby and it looks new or newly remodeled throughout. I would not hesitate to book this hotel through Trip Advisor again when staying in the Wake Forest area.

This hotel has been my go to choice every time I'm in Wake Forest. I spent a hundred nights at this location in 2025. Early 2026, the elevator malfunctioned and still hasn't been fixed two months later. There's very little accomidation around this and I had to specifically ask during check in because there is no warning. I have to end up downgrading most of the time to get a lower floor. Really disappointing and hopefully it gets fixed soon because I'll be staying at a different location

My room was excellent. It was noisy though. Didn't get much sleep with all the noise the refrigerator was making. No breakfast either. The coffee machine was broken the whole time.

Upon arrival, the clerk advised us that there was an issue with our room from the previous guests and allowed us to view our room before settling in. We declined the room, and he speedily changed our room without any issues at all. The room was very nice, comfortable, clean and quiet. Exactly what we needed after a long day of traveling and preparing for an eventful next day. Will stay here next year when we return for the same event. Pillows, towels, linens ALL were crisp and clean. The room was spacious and the bathroom was fantastic!