Candlewood Suites New Bern by IHG

Had a quick stop to Jacksonville going to Florida, and look it up and find candlewood, lots of hotel choices but this hotel never disappoint me, Wonderful place, nice and very clean, manager and staff are super friendly.. i will definitely be back when i goes to Jacksonville. It’s just a one night stay but their kitchen perfect for long vacation stay.. full size fridge and microwave. Wonderful..

Positive: Rooms were spacious, updated. TV worked, Shower and bathroom very nice. Close to everything. Very clean. They do not clean rooms until you leave. You can get new towels but you must take them down and request. Negative: The only thing that this hotel didnt have was breakfast. They did have free coffee available but its nice to be able to come down in the morning and have even a small breakfast. They did offer a little market to buy items but not fresh.

Terrible experience! While some of the staff were friendly, the woman at checkout was rude. The elevator broke 4 times in the 5 minute nights we were there. We were on the 4th floor with multiple suitcases, a baby and all the paraphernalia that goes with traveling with one so young. (Pack and play, stroller, car seat, etc) it took 7 trips down 4 flights of stairs to get it all down! No offer of help, no apology, just “the manager just texted, they ordered the part and it will take two weeks to repair the elevator.”

Amazing stay at Candlewood Suites! The hotel was clean, comfortable, and welcoming, but what truly stood out was the exceptional customer service. Michael and Kasey went above and beyond to make sure everything was perfect. They were friendly, attentive, and genuinely cared about my experience. It’s rare to come across service this outstanding, and they absolutely made my stay memorable. I would highly recommend Candlewood Suites and would gladly stay here again because of them.

We stayed for one night. Desk service was good. The room was clean, the bathroom had all the necessities required and was clean. There was an array of TV channels to choose from. I used the gym and there was very minimal equipment. I used the treadmill and it was good and had a screen attached. I looked for a yoga mat or any surface to stretch afterwards and there was nothing.