Best Western River Terrace

We spent a weekend here for a hockey tournament. I was unaware that all the rooms are motel style. The exterior doors lead to outside. Our heater in our room was either full blast 90 degrees or you had to turn it completely off and freeze. The room needs a major deep cleaning. There was also a huge gap between the door and the floor letting light and outside air in. We went with a large group of people and were kicked out of the pool area for having beverages. When asked if we could go somewhere else, we were told no. They close off the area in the lobby where they serve food. So you have no where to go but your rooms. It was a really weird setup. On top of that the lobby smelled badly of shrimp every time we went there. The plus was it was a great location. I'm sure the view of the river

Family booked our room through Expedia **months** in advanced. Multiple times I asked the staff before arrival to tell me how much our room was and what the nightly rate was. Over the phone they refused to tell me saying I could check that information at check in. The lady on the phone sure made it seem like we were set for the weekend. We arrived and Nandy sure made it sound like we were good for the weekend. Then the next day we were chased down (luckily before we left on the boat for the day) saying our reservation was only for one night and that the hotel was booked full and that we would need to collect our things. We went back to talk to Nandy, the same person who checked us in who was now claiming we only purchased one night. Only after much discussion did he say he “found” us anoth

The location of this hotel is great! Nice view of the river and very close to anything you could need. But, the place needs a HUGE cleaning. The lobby area was clean but our room was gross. If it hadn't been so late and we weren't so tired, we would have asked for another room. We always check for bugs after a bad experience in Florida so we take off the sheets and check the bed every time. The zipped mattress cover under the sheet was horribly stained on the side. I'm not sure if it was some type of body fluids or blood stains from previous bugs but it was nasty. My husband ended up throwing the sheets and bed covers over it on his side to sleep there. The bed skirt had dried on something that was unrecognizable. Then the floor especially near the night stands and behind the bed was FIL

Reminder … This is a two star hotel and it is among the best two star hotels we’ve stayed in. This was our second visit. River views are nice. Rooms are large. Baths are tiny. Very clean and tidy with helpful staff. Had a couple of annoying flying bugs that were NOT bed bugs or drain flies. Is not within walking distance to downtown but pretty convenient location. It’s our go to hotel in Cheboygan.

My wife and I wanted a nice, clean place to stay, not too far from Mackinac Island and would accept pets. This is exactly what we found here! Room was clean - cleaned every day during our three night stay! Room was functional and air conditioning was excellent! All employees were friendly, helpful and considerate. Even though we didn't use pool, the pool and hot tub area was well- kept and looked very inviting! Really enjoyed breakfast as well! Would definitely stay here again!!