Best Western Plus Vermilion River Inn & Suites

Every time I host a church conference at Best Western, I receive truly exceptional service. The staff consistently goes above and beyond to make sure everything runs smoothly, and their professionalism never goes unnoticed. Dana and Mitzi are incredible assets to this facility—their attentiveness, kindness, and dedication make a lasting impression each visit. I sincerely appreciate the outstanding hospitality and look forward to returning again and again.

Positive: Close to the airport Negative: The room smelled, hot tub was filthy could not use, room had roaches

Ended up at this hotel not by choice. Our other hotel had cancelled our room it was 3 am we were exhausted from driving 6+ hours. The other hotel called this one and spoke to someone who i can assume was the manager Dana and explained our situation and she said there were rooms available. We drove down to this hotel and spoke to the man at the front desk i explained the situation and all he could tell me was there was no rooms available and no one had called him. Being confused we went back to the car and called the original hotel which then the clerk asked me to go back inside to he could speak to the person who had told me that. After some back and forth with the other hotel the man here was able to call someone who again i assume was the manager Dana and were able to get me settled with

Not one to complain much, but the building had an order that was awful. The manager on duty take a few lessons in courtesy and accountability. The A/C unit began smoking and we had to move to another room. That was nice, but when she asserted that it was somehow our fault that their equipment malfunctioned, I hit the roof. How dare they make that assumption. I will never stay here or recommend anyone that I know use this onion, boo boo, and toe cheese smelling place!!!!!

Definitely a mixed review but overall not impressed nor would I stay again. This hotel is worn down and it shows but there are some things that have been renovated, but it still lacks as a BW Plus property. Not sure how BW allows it to remain a Plus property. Hotel exterior is maintained and Common areas are clean but there are areas in need of basic repair. Very strong bad odor throughout the halls which they try to disguise with excessive fabulosa which makes it worse. Pool is closed permanently but this is not noted anywhere. Gym area is very sad too. It seems that the hotel houses asian residents who use the common areas for their own living areas and are closed to public. Very unusual. Rooms were clean for most part and have some new furnishings but it’s cheaply done. It clashes