Best Western Plus Northwoods Inn

Horrible experience. Internet was down in my room, went to front desk after waiting the expected time they told us for repairs (one day) because it was not fixed. Receptionist offered a complimentary room change- then revoked that offer because they claimed it was a ‘security risk’. Had to contact manager. New room had internet access but it would shut off every 30/40 mins without warning for 5-10 mins. Toilet also won’t flush properly and there is a buzzing in the wall that kept me up all night. Crescent city is beautiful but I will never stay here again, nor can I recommend it.

When visiting Crescent City, CA, I make it a point to stay at Best Western Plus Northwoods Inn along Redwood Highway, otherwise known as US 101. The Crescent City Marina is just a stones throw away. Places to dine are in close proximity that you can walk to many dine in spots. The rooms are clean and the beds are comfy. The rooms come with a club chair, work desk and swivel chair, small refrigerator, microwave and k-cup coffee maker, and of course a TV. Hotel staff are courteous and professional. A hot breakfast is included and the 2nd floor dining area has a great view. There is a gym as well as a laundry.

Positive: The young lady at the front desk was great. She was doing her best under grueling circumstances. It was like something out of a movie. She was great. I would not put up with what she had to deal with, i would have quit. Negative: They need a manager on site. Not only available by phone. And to answer the phone - which the manager didn't. They need more staff. It was one girl at the front desk to handle all people checking in, all the phone calls coming in, and other requests.

The hot water only works at night in the morning it’s completely cold and won’t heat up. The toilet has serious plumbing issues, and we could hear the pipes loudly rattling. The pool is extremely cold and so heavily over-chlorinated that it’s unpleasant, and the hot tub actually burns your skin. The floors are filthy, and the breakfast was terrible it honestly felt like I was eating plastic. On top of that, we were placed in a room where the “view” was literally just a staircase. There was no view of anything else, which was especially disappointing. For a place called Best Western, this experience was incredibly disappointing. I’ve stayed at several hotels in Crescent City that are cheaper and far better maintained. Guests shouldn’t have to worry about whether the water will work in the

The last 2 BW stays have been Horrible. ( Coos Bay and Clearlake) we decided to give it one more try. We are a laid back family tgat doesnt expact much. Just a safe comfortable room. The room was ok, bed was not too bad, location was good, but we lost power at 2am and there was no backup generator. If there was, it was not working. My wife, who uses a medical device to breath, woke up in a full panic which resulted in an anxiety attack. The rooms had no emergency lights which is required by state law. We called the office who did not answer, so we called the corporate number and a snarky lady said to us "why dont you just walk over there". We were in the middle of a huge storm and had to leave the room to the outside to get to the office. The Office would not let us in. So we used our cel