Best Western Plus City Line Hotel

If you are looking to book a stay here at this Best Western location, do not bother wasting your time. The hotel is now a raggedy a5s shelter with a single housing specialist for the WHOLE building. This is a family shelter with babies and pregnant women and fathers on their own with no help from the “officials” in the building. Want to feed your baby? Don’t buy baby food since you’re not allowed to glass or metal, okay? No exceptions. Most likely they’ll recommend putting your stage 2 gerber apple sauce in a plastic bag and bring it up to your room. How convenient 😆👍🏽. The Department of Homeless Services had came for inspection for the whole building but the days leading up to the visit, the staff hurried to cover their own by trying to overhaul people’s room so they can seem like they ta

From the outside all indications are this a decent hotel. Rooms are updated with modern fixtures. Location, slightly off the beaten path, but otherwise within easy access of LGA and a decent walk to the subway. However, I was a little disappointed with my overall stay. ||The staff was very friendly, however the hotel rooms were slightly less than spotless. Noise was a slight problem, but was easily addressed. Beware the continental breakfast, as it was restricted to a locally catered meal. Advance notice would have been great on this front, also more background info on the caterer would have been great. This was a meal I easily skipped. Ice maker is in the basement, would have been nice to know before settling in the room. Fitness center was unavailable, looked to be under repair and clu

The check-in was nice and the receptionist was very kind and upgraded us to a room with a larger bed. However, the room was facing the street hence very noisy. The room was clean and cleaned everyday. The tap in the sink was broken and in general the room and hotel in general could use an upgrade. It said it included breakfast but the first morning the breakfast was not available. It was easy to get to Manhattan but the area was not nice and we did not feel comfortable.

While the cleanliness of the rooms and overall hotel were good the customer service was mediocre. The front desk were not friendly at all. Guest arriving after midnight were loud with no regard to other guest whom were already in bed. Hotel has no protocol for loud guests. The hot breakfast was a joke to say the least. Their idea of a complete hot breakfast was a doggie bag with a stale, cold egg sandwich (purchased from a near by bodega) and an apple. When I then asked for some orange juice (I don’t drink coffee or tea) the young man stated “go back to your room and make your own tea”. How rude! At that point, I questioned the misleading information on their website and reservations agent conversations regarding amenities. As I expected, no direct answer! Do not waste your time or money

The TV was pointless, no apps or anything, it was just there to waste space and look nice. make sure you take a laptop or speaker for entertainment or something. There’s no heater. The heater there blows cold air. I literally ironed the bed so I can be warm somehow. It was freezing 🥶 in that room. The floor was super super cold even with socks on, it was like stepping on ice, I’m not even exaggerating because it was like concrete. and there wasn’t any rug area at all. The room overall looked nice, the bathroom was regular nice and they had basic toiletries.