Best Western Phoenix Goodyear Inn

When we checked in, we were assigned a room. Upon entering the room, two of the three lamps did not work. The sink nor the shower had hot water. We spoke to the front desk person who stated no one was assigned to room we were in. It was the same person who had checked me in and gave me the key cards a few hours prior. I provided the card key holder that had the room written on it. The front desk person stated they had given our room to another party. Come to find out, they had not assigned the room but it was still showing as "open". We were given a new room. We checked the hot water out before moving our belongings. This new room had hot water, however, there was a car full of people sitting in a car outside the room that had been there for about an hour. I was not comfortable with this a

This BW was located across the street from a surgery center that I had to be at 6am the next morning. That is why I chose to stay there and the fact that they were pet friendly. With taxes and pet fees the room was over $200 for one night. The entry door to the room was so hard to open I had to force it with my shoulder each time I tried to open it. The sliding glass door leading to the pet area would not open so each time my pet needed the facilities I had to walk her around the building. The walkways were disgustingly dirty. The room was not clean. There was hair in the bathroom sink and the handle to the shower faucet was missing. Best Western Hotels should be ashamed to allow this hotel to use their name.

Other Western hotels are better than this one. The room smelled bad, the bathroom tub was ugly, the lamp didn't work.

The hotel is older but well maintained and clean. The staff was very helpful in recommending dining options close to the hotel.

A colleague and I stayed here for one night while working nearby, and unfortunately the experience fell far below even basic expectations. The property felt noticeably run-down and was not very clean, but the most concerning issue was that the hotel did not have functioning hot water. When I called the front desk in the morning, I was told that *“the hotel doesn’t have hot water, but if you let it run for 5–10 minutes it will turn normal — not hot, but normal.”* For $130 a night, having working hot water is a reasonable standard, and this was never communicated at check-in. When I checked out, I let the front desk attendant, V — who was very polite — know about the problem again, and he said maintenance was “on the way.” I then requested to speak with the manager and was given a phone nu